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No Open options for Child Account


OtakuOverlord
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I have been having the worst time trying to get my child's account to be able to private message or even friend battle, because there is no way to set their account to open! What is the solution to this? It's been days since I messaged privately to you guys! Setting to open and hitting save returns the message: Your Pokémon TCG Online settings are not properly configured. Please adjust your settings and resubmit them. When going to custom, the only options for Friend Chat are Limited/Closed, Game Chat Limited/Closed, Public Chat Closed, Private Messaging Closed. Please publicly assist because I know I'm not the only parent struggling with this annoyance.

Edited by OtakuOverlord
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Hi @OtakuOverlord

 

Thank you for reaching out.

 

What I would recommend in this instance is that you to contact our support team again and explain the issue in further detail so that they can further assist you.

 

Once you follow the link, select the Pokémon Trading Card Game Online. From there just click "Contact Us" to file a ticket.

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