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purchase and event bugs


Afv_Gandur
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I need help, I was all night collecting coins, completing the monthly event, and last night when I had collected 8 packs of cards I went to buy 10 more to open all together, the game stopped working, and now I don't even have the packs of the monthly event, nor the coins I had collected, I had 2000 coins. How can I solve this? It was a waste of time.

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32 minutes ago, Afv_Gandur said:

I need help, I was all night collecting coins, completing the monthly event, and last night when I had collected 8 packs of cards I went to buy 10 more to open all together, the game stopped working, and now I don't even have the packs of the monthly event, nor the coins I had collected, I had 2000 coins. How can I solve this? It was a waste of time.

Sorry to hear that Afv_Gandur and thank you for reaching out. Could you please fill out this support form https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000018014 so we can look into the matter for you. 

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