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I bought it and it's not showing up.


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motochika0925

Hello,

I bought two Zacian theme decks from the store.

However, it does not show up in my collection, deck manager, or competitive mode.

I lost 1000 tokens for that.

 

I would like you to return the 1000 tokens to me so that I can correctly purchase the Zacian theme deck.

 

thank you.

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nekoshounen

You have to play them in challenge mode and unlock them to actually be able to use the cards iirc

 

Edit: This article may help buddy, just scanned it ands seems appropriate for your problem scroll down to player challenge

 

https://www.pokemon.com/us/pokemon-tcg/play-online/bonuses-and-rewards/

 

2nd Edit: or maybe you just not click on the "theme deck"  icon in deck manager?

have you tried playing a trainer challenge to see if it is available for you to use yet?

 

I would follow those steps first, then raise a support ticket, if still no deck.

 https://support.pokemon.com/hc/en-us

 

Edited by nekoshounen
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  • 2 weeks later...
Mod_Jynthu

Hello motochika0925,

 

Are you missing both or just one? When you redeem multiple copies of the same theme deck, the first is automatically opened but the second is not. To view and open the theme deck, check the Packs tab under Collection.

 

If you are missing both or tried the step above and you are still missing something, please submit a ticket by visiting support.pokemon.com, signing in, selecting the Pokémon TCG Online category and clicking "Contact Us".

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