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ark1345

Won't Connect To Server

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ark1345

I haven't played in while, when trying to log-in it won't connect to the server. When selecting "new account", it connects and I play through the tutorial again.... It will let me do everything at that point, but connect to my account. 

 

I have uninstalled and reinstalled the program... I have checked the my firewall and change my wireless ports.... Help would be great appreciated

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Mod_Jynthu

Hello ark1345,

 

Are you playing in Guest mode and trying to connect to your existing account? If so, please check out this page on the topic: https://support.pokemon.com/hc/en-us/articles/360001136974-How-do-I-exit-Guest-mode-and-access-my-existing-Pokémon-Trading-Card-Game-Online-account-

 

It sounds like  you have tried some troubleshooting steps already, so if the article above does not help, I recommend submitting a ticket. You can submit a ticket by visiting support.pokemon.com, signing in, selecting the Pokémon Trading Card Game Online category and selecting "Contact Us" near the bottom of the page. 

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