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Recovering Account


XXXXXMM
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I have an old account with any cards and decks, but I don't remember the infos necessarys beyond the e-mail, have any chances to recover that? Or change the nickname of this account?

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Hello XXXXXMM,

 

Please submit a ticket to our Support Team by visiting support.pokemon.com, selecting the Pokémon Trainer Club Account category and clicking "Contact Us". I recommend submitting the ticket from the email address registered with the account that you would like to recover. 

 

Once you have successfully recovered your old account I recommend deleting the account you posted here with, as it is against the Terms of Use to have more than one account per person. You can find instructions for that here: https://support.pokemon.com/hc/en-us/articles/360000965826-How-do-I-delete-my-Pokémon-Trainer-Club-account-

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Hello XXXXXMM,

 

Thank you for updating your post to clarify that you were able to submit your ticket. If you have not yet received a response, please note that the Support Team will reply as quickly as possible.

 

Have an awesome day!

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