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[GENERAL] Login - Game hangs at 60%


Lucas92387
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I really love the Pokémon TCGO game but, there has been a bug that does not allow me to start the game. Whenever i start the game, it loads up to about 60% and it says the internet does not work. My internet is fast and this error happened on my PC and Tablet. Could anyone tell me a way to fix this, please. By the way i have deleted and reinstalled the game multiple times but it still does not work. Please fix this ! 

 

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Hi @Lucas92387,

 

Thank you for taking the time to bring this to our attention.

 

Please try out the following steps that may help you to resolve the issue you're describing:

 

* Unplug your modem (and router if you use one) for 1 minute. Plug in modem, then router and reboot your computer.

* If you are using a Wi-Fi connection, try plugging in to your modem with a cable instead.

* In your modem or router settings, open the following 3 ports that the TCGO client needs to make a connection: 8181, 6967, and 39389.

* Note that anti-virus software (or even Windows Defender) could be incorrectly identifying the game as a threat and blocking it; you may need to add TCGO to a "safe programs" list.

* Close any background applications before launching the TCGO (VoIP, Skype, and Bittorrent related programs are especially known to cause issues).

 

It might help to flush your DNS cache again after troubleshooting the above. Please find instructions to flush DNS cache in Windows 10 below: 1. Right click on the Start Icon. 2. Click on Command Prompt. 3. The Windows Command Prompt Window will appear. Type in: ipconfig /flushdns. and press ENTER. 4. You should receive the following message: Windows IP Configuration. Successfully flushed the DNS Resolver Cache.

 

If after doing all the above the issue persists, please reach out to the support team. You can open a ticket by clicking the link in my signature, selecting the "PTCGO" option, and then selecting "Contact Us"

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Hello Lucas92387,

 

Please ensure that you are using a strong WiFi connection on your tablet and not a data plan. If the issue persists, I recommend submitting a ticket to the support team as suggested by Mod_Dew above.

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On 12/26/2020 at 5:13 AM, Lucas92387 said:

When I did what you told me the problem was fixed in my PC but my tablet still has the issue. Anyways, thanks for the help.

Hello @Lucas92387

 

Were you able to get the game up and running on your tablet?

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  • Mod_RedDragon changed the title to [GENERAL] Login - Game hangs at 60%
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