Jump to content

[GAMEPLAY] Bug of not beeing able to drag cards


Recommended Posts

While playing a match (first turn), I couldn't drag the cards as usual. I could bench Pokémon and attach Energy by clicking, but I couldn't use any Trainer even by clicking. I tested it with all cards in my hand, then used Dedechange to get a new hand and the bug remained. Then I finished my turn, disabled "windowed" option in settings and I could play with no bugs in my next turns. 



Screen resolution: 1920 x 1080
Performance settings: best looking
Platform: Windows

Game client: 2.76.0.50.82:#2154

Edited by Mod_GuruLot
title updated to reflect the sub's format, tag added
Link to post
Share on other sites
IceBeamTogetic

Do you have a game log?

 

It's almost certainly not a bug, rather your opponent used an attack, such as Umbreon & Darkrai-GX's Dark Moon GX attack. Please read all cards your opponent plays to make sure you're not missing anything, and if you still think there is a bug, include a game log.

Link to post
Share on other sites
Mod_GuruLot
16 hours ago, Fearinn said:

While playing a match (first turn), I couldn't drag the cards as usual. I could bench Pokémon and attach Energy by clicking, but I couldn't use any Trainer even by clicking. I tested it with all cards in my hand, then used Dedechange to get a new hand and the bug remained. Then I finished my turn, disabled "windowed" option in settings and I could play with no bugs in my next turns. 



Screen resolution: 1920 x 1080
Performance settings: best looking
Platform: Windows

Game client: 2.76.0.50.82:#2154

 

Hello @Fearinn

 

Thank you for taking the time to report this possible bug to our attention. 

 

The fellow trainer @IceBeamTogetic is right, a game log could be very useful in this case. 

 

Just to help a bit more out, please remember that there are two ways to obtain a game log:

 

- during the game: on the section where the game chat is (there is a tab to export the log).

 

- after the game: on the summary screen (there is a button that will allow you to export the log).

 

Please update this topic with a game log for this scenario if you have saved it or in the future if you run into this situation again. 

 

Thank you!

Link to post
Share on other sites
16 hours ago, IceBeamTogetic said:

Do you have a game log?

 

It's almost certainly not a bug, rather your opponent used an attack, such as Umbreon & Darkrai-GX's Dark Moon GX attack. Please read all cards your opponent plays to make sure you're not missing anything, and if you still think there is a bug, include a game log.

I forgot to take a game log, but for sure he hasn't do anything that could unable me to drag cards, it was my first turn and he did attach + pass in his (note that I could click on the Trainers, what means that I could use them if there were no bug, but I couldn't because it was impossible to drag them to use its effect). Also, I took a print and sent it to Pokémon Support, there were no effect in play.

Link to post
Share on other sites
Mod_GuruLot
4 hours ago, Fearinn said:

I forgot to take a game log, but for sure he hasn't do anything that could unable me to drag cards, it was my first turn and he did attach + pass in his (note that I could click on the Trainers, what means that I could use them if there were no bug, but I couldn't because it was impossible to drag them to use its effect). Also, I took a print and sent it to Pokémon Support, there were no effect in play.

 

Thank you for sending the evidence to the support team, @Fearinn. Well done! 👍

Link to post
Share on other sites
×
×
  • Create New...