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Doesn't show I'm online


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I was just playing with my friend online and their computer said I was offline when they tried to challenge me and I clearly wasn't-- we were in the same room. I was able to challenge him no problem, and we were able to play with no issues. How can I fix my offline status so it says I'm online?

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Hi @Alx452,

 

Thank you for reaching out regarding this issue.

 

What I would recommend is that you to contact our support team and submit a ticket so that they can take a closer look at why you're not showing as online. Once you follow the link, select the Pokémon Trading Card Game Online. From there just click "Contact Us" to file a ticket. 

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