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Pokeboy4756

[GENERAL] Login - Game stuck loading - need help!

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Pokeboy4756

I'm trying to log into the game, but every time I try it's stuck loading at 10% on the Gen 1 starters and legendary birds screen. Is there anyway I can fix this?

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Mod_Dew

Hi @Pokeboy4756,

 

If you have not tried this out yet, please uninstall and reinstall the game. This may help to resolve the issue. 

 

For the instructions on a full re-installation of the TCGO Windows Client, please follow this link

 

After uninstalling, simply download and install the game from the official download page where you can also check on minimum requirements for the Windows client. 

 

If this doesn't help, I would suggest to contacting our support team and submitting a ticket, as they may be able to take a closer look at what might be causing this issue. Once you follow the link, select the Pokémon Trading Card Game Online. From there just click "Contact Us" to file a ticket.

 

Hope this helps!

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Pokeboy4756

That got it to work, thank you!

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Mod_RedDragon
On 10/18/2020 at 6:10 AM, Pokeboy4756 said:

That got it to work, thank you!

Thanks for letting us know that you are up and running again! 😎

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