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[GENERAL] While doing a Trainer Challenge match, if your connection goes down or the connection to the server is lost, when the connection is reconnected, the match you were doing doesn't come back


Maxsteele1986
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Client:- Windows version 2.74.0.4997

Expected Action:- In previous versions of client, if you are doing a Trainer Challenge match and the server goes down, your internet goes down, or your connection to the server is lost, when you re-login into the game, the match popped back up and the game resumes when you left off. Now in this version when this happens, when you re-login into the game, the game doesn't come back, and the client acts like the match never started or occurred which is annoying especially if you were about to win the match against a tough opponent.

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On 10/5/2020 at 6:34 AM, Maxsteele1986 said:

Client:- Windows version 2.74.0.4997

Expected Action:- In previous versions of client, if you are doing a Trainer Challenge match and the server goes down, your internet goes down, or your connection to the server is lost, when you re-login into the game, the match popped back up and the game resumes when you left off. Now in this version when this happens, when you re-login into the game, the game doesn't come back, and the client acts like the match never started or occurred which is annoying especially if you were about to win the match against a tough opponent.

 

 

Hello @Maxsteele1986

 

I'm sorry to hear you run into issues with the game. 

 

As you possibly know, the Pokémon TCG Online communicates with the game servers through three ports: 5222, 8181, and 39389.

 

The game will not function properly if these ports are blocked by your router.

 

The process for enabling outbound traffic through these ports is commonly referred to as Port Forwarding.

 

Please review the documentation that came with your router, or visit the router manufacturer’s support page, for instructions on setting up Port Forwarding.

 

Please update this topic if you have further questions, if any. 

 

Also, you may want to submit a crash log to the support team so that they can investigate this further for you. 

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