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OPJYK

[GENERAL] Will not let me in, says I have a Preload error that states to reset my network but I have perfect Wifi

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OPJYK

It doesn't let me in, preload error apparently. help?

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

2.3 GHz Intel Core i5

Edited by Mod_GuruLot
title updated to reflect the sub's format, item prefix included

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Mod_Dew

Hi @OPJYK,

 

Thank you for reaching out regarding this issue!

 

If you do not have a stable connection that Pre-Load error may pop up. If you continue to run into this error after rebooting your connection, I would suggest contacting our support team and submitting a ticket, as they would be best able to offer technical support. Once you follow the link, select the Pokémon Trading Card Game Online. From there just click "Contact Us" to file a ticket. 

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