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[GENERAL] Collection - Lost my booster packs


25poke25
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After yesterday's patch, I had similar issues as other players, e.g. getting stuck at 90% in the log in loading screen. At one point I managed to sign in. While I was unable to play any games, I could perform some trades. After the trades, I had somewhere around 10-15 booster packs left, which I saved for future trades (mainly a mix of Sword & Shield Rebel Clash and Sun & Moon Unbroken Bonds). The log in issue was then fixed, and when I signed in today those 10-15 booster packs were gone.

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  • Mod_RedDragon changed the title to [GENERAL] Collection - Lost my booster packs

Hello @25poke25,

 

Sorry to hear your packs are missing. I would recommend reaching out to the support team so they can look into this further with you. Please be sure to mention how many packs you had in your collection as well as what expansions they were from. You can create a ticket by clicking the link in my signature, selecting the PTCGO option and then selecting "Contact Us". 

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