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ElkeGaming

[GENERAL] How can i fix this?

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ElkeGaming
Posted (edited)

Well i can do nothing on my pc. I can not play, remove, install or update the game.

I have this error.

 

No acces on the networklocatie. Property User_Profile

Edited by Mod_GuruLot
title updated to reflect the sub's format, item prefix included

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Mod_GuruLot
23 minutes ago, ElkeGaming said:

Well i can do nothing on my pc. I can not play, remove, install or update the game.

I have this error.

 

No acces on the networklocatie. Property User_Profile

 

Hello @ElkeGaming

 

Welcome to the forum! :) 

 

Thank you for letting us know that you face this issue with the game. 

 

Please try out a solution posted in this thread to see if that resolves the problem. 

 

You may want to update this topic if you continue having issues or submit a ticket to our support team so that they can take a further look into this for you. 

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ElkeGaming

No, on the install is the same messenge so i am stuck.

 

Plz fix this bug

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Mod_GuruLot
6 minutes ago, ElkeGaming said:

No, on the install is the same messenge so i am stuck.

 

Plz fix this bug

 

Thank you for the update @ElkeGaming

 

I would suggest uninstalling and reinstalling the game again. Hopefully, this will resolve the issue.

 

Please see this information here for specific instructions on how to do a full uninstallation of the TCGO Windows Client.

 

When you're done with uninstalling, simply reinstall the game from the official download page and start the game. 

 

You can also reach out to our support team by tapping this link and selecting the "Ask a Question" option to file a ticket. 

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ElkeGaming

But i can't unstall the game even. i get that error even for unstall

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Mod_RedDragon
3 hours ago, ElkeGaming said:

But i can't unstall the game even. i get that error even for unstall

Hello @ElkeGaming!

 

We appreciate the update. I understand this error is popping up during the installation of the game. Would you mind trying the steps in this link here?

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ElkeGaming
Posted (edited)
19 hours ago, Mod_RedDragon said:

Hello @ElkeGaming!

 

We appreciate the update. I understand this error is popping up during the installation of the game. Would you mind trying the steps in this link here?

 

I tried i get error during update for refresher method.

 

And the same error user_profile if i try manual client update method

Edited by ElkeGaming

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Mod_GuruLot
9 minutes ago, ElkeGaming said:

 

I tried i get error during update for refresher method.

 

And the same error user_profile if i try manual client update method

 

Hello @ElkeGaming

 

Thank you for the update. 

 

According to the system requirements listed on the official download page, the minimum operating system for Windows is Windows 7 SP2+.

 

If you continue to experience the User_Profile issue, I recommend submitting a ticket by clicking this link, signing in, selecting the Pokémon Trading Card Game Online category and clicking "Contact Us". 

 

Hope this helps!

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ElkeGaming

I fix it.

 

I format my game disc and nowe is working again

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Mod_GuruLot
On 8/1/2020 at 11:10 PM, ElkeGaming said:

I fix it.

 

I format my game disc and nowe is working again

 

@ElkeGaming

 

Glad to hear you've managed to fix this! :) 

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