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Minecraft010

[GENERAL] Unable to install game

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Minecraft010
Posted (edited)

Hi,

 

I get this error message when I try to install the game: "Could not access network location Property.USER_PROFILE"

 

How can I resolve this? 

 

Thanks!

 

Edited by Mod_GuruLot
title updated to reflect the sub's format, item prefix included

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Mod_GuruLot
1 hour ago, Minecraft010 said:

Hi,

 

I get this error message when I try to install the game: "Could not access network location Property.USER_PROFILE"

 

How can I resolve this? 

 

Thanks!

 

 

Hello @Minecraft010

 

We welcome you to the forum! :) 

 

I am sorry to hear you are facing a 'USER_PROFILE error' while starting or uninstalling the game.

 

Please attempt the suggested fix located here.

 

I hope that helps, but if not, please update this thread to let us know.

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Minecraft010

Hi again, 

 

I had seen that previous thread but the advice there did not help me.  Are there any other suggestions?

 

Thank you!

 

 

 

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Mod_Dew

Hi Minecraft010,

 

Thank you for the update concerning your instillation issues. It's very important to everyone here that you're able to install and enjoy the game and I'd be happy to help point you towards resources that might help. 

 

In this case, as previous advice didn't resolve your issue, I would suggest contacting our support team for assistance. Once you follow the link, select the Pokémon Trading Card Game Online. From there just click "Contact Us" to file a ticket.

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