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mechanodano

missing ex and gx cards

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mechanodano

hi,

 

It's been a while since i have been playing, but i seem to miss my ex and gx cards that i had. I had to start the tutorial, and after i played it all(atleast i think all) of my other cards were there. my decks were also not in deck manager anymore.

 

I saw a suggestion to log out, close the client and then to login. but that did not work for me. can this be fixed?

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Mod_Turtle

Hi @mechanodano,

 

Welcome back!

 

Have your cards returned to your collection? It can take a log in or 2 to retrieve everything after you haven't played for a few months.

 

If your collection still hasn't resynced, I recommend sending a ticket to the support team and they can look into this for you. To open a ticket, visit https://support.pokemon.com/ and click the Pokémon Trading Card Game Online link. From there click "Contact Us".

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mechanodano

Hi,

 

Sadly it did not. I notice only my tradeble cards are gone. I went to file a ticket thanks to your link

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