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WesLesley

[GENERAL] Stuck on Checking For Refresher Update

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WesLesley
Posted (edited)

My windows 10 game won't launch, it's stuck on 'checking for refresher update'

 

i uninstalled the game and reinstalled it and it's still stuck on the same part.

 

this did not help: https://support.pokemon.com/hc/en-us/articles/360001058453-The-Pokémon-Trading-Card-Game-Online-stalls-when-updating-How-do-I-uninstall-reinstall-the-game-for-Windows-and-for-Mac-

 

please assist

Edited by Mod_GuruLot
title updated to reflect the sub's format, tags added

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WesLesley

uninstalled, reinstalled. didn't work.

 

rebooted PC twice. got to login screen, logged in, got stuck at 90% loading.

tried it four times and it works again.

 

any chance this was a server side issue? hopefully it won't come up again...

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Mod_GuruLot
10 hours ago, WesLesley said:

My windows 10 game won't launch, it's stuck on 'checking for refresher update'

 

i uninstalled the game and reinstalled it and it's still stuck on the same part.

 

this did not help: https://support.pokemon.com/hc/en-us/articles/360001058453-The-Pokémon-Trading-Card-Game-Online-stalls-when-updating-How-do-I-uninstall-reinstall-the-game-for-Windows-and-for-Mac-

 

please assist

 

Hello @WesLesley

 

Thank you for posting. 

 

I'm sorry to hear you run into issues with the game. 

 

Please try these steps out:

 

- Find the folder in which you installed the game, named Pokémon Trading Card Game Online, and run the Refresher executable manually.

 

- Run the game client and log in.

 

If that doesn't help, then try out Manual Program Update:

 

-Without uninstalling the game, download the latest installer from the TCG Online download page.

- Run the installer.

- Open the add/remove programs window in control panel.

- Right click The Pokémon Trading Card Game Online.

- Choose the Change option.

 

This will run the Refresher executable, after which you should be able to Repair or Uninstall the game.

If repairing doesn't correct the issue, choose Uninstall from the menu.

After the game has successfully uninstalled, reinstall the game using the newest installer file from this official page. Run the game client and log in.

 

Please update this topic to let us know if any of these steps resolves the issue. 

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WesLesley

Thank you. I consider this issue solved and closed. How should the topic be edited to reflect this?

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Mod_RedDragon
2 hours ago, WesLesley said:

Thank you. I consider this issue solved and closed. How should the topic be edited to reflect this?

Hello @WesLesley!

 

I am glad to hear you are up and running! Thank you for letting us know the issue has been resolved. I will close down the thread as requested. 

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