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juanmabc

[CARD] Some cards missin after today's update

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juanmabc

I played normally a couple of days ago, today an update happened, and then I couldn't play with any of my decks. After further inspection I noticed some of my cards are missing. Apparently those cards missing are those tradeables that where inside a deck when the bug happened. Also decks dissapeared (exept for those that were already invalid, because of not having some of the cards in them, because of having traded them). Can you please do something? Thankyou!

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juanmabc

Oh, and all my packs dissappeared as well. Please help me

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Mod_Turtle

Hi @juanmabc,

 

If the items are still missing from your collection, I recommend opening a ticket to the support team. The support team will be able to investigate and figure out what happened. To open a ticket, visit https://support.pokemon.com/ and click the Pokémon Trading Card Game Online link. From there click Contact Us.

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juanmabc

Thanks  Turtle, I did that.

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