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HardcorePenguin

[PC] Game bugged out during tournament

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HardcorePenguin

Hi,

 

I'm stuck in the last game of a tournament final and the game has bugged out. I'm close to winning and the game has bugged and frozen. Can anyone help?

 

Thanks

Edited by Mod_GuruLot
moved to the Technical Support forum and updated the title to be more descriptive.

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Mod_GuruLot
7 minutes ago, HardcorePenguin said:

Hi,

 

I'm stuck in the last game of a tournament final and the game has bugged out. I'm close to winning and the game has bugged and frozen. Can anyone help?

 

Thanks

 

Hello @HardcorePenguin

 

Welcome to the forum!

 

I'm sorry to hear you run into the game freezing problem. 

 

Could you please try out to manually launch the refresher (by running the Refresher.exe file located in your Pokémon TCG Online folder) if the refresher button is frozen to see if this resolves the issue?

 

Alternatively, it seems like you may need a complete reinstall of the game. Please do it following these steps to do so.  

 

If reinstalling the game does not sort out the issue, please submit a support ticket by clicking this link and selecting the "Ask a Question" option after singing in.

 

Please update this thread if you have any questions. 

 

 

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