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[GENERAL] Other - Unable to connect to the server


Dani999ita
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when I start the game I get the word IMPOSSIBLE TO CONNECT TO THE SERVER, I doubt that the internet is the problem but rather the game.

Please help me, thanks in advance

Edited by Mod_GuruLot
moved to the Technical Support forum and updated the title to be more descriptive.
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15 minutes ago, Dani999ita said:

 

when I start the game I get the word IMPOSSIBLE TO CONNECT TO THE SERVER, I doubt that the internet is the problem but rather the game.

Please help me, thanks in advance

 

Hello @Dani999ita

 

I'm sorry to hear you're having issues with the game. 

 

Could you please bring more light on the situation?

 

This information could be useful:

 

- the device you're using

- OS you run

- client version you have

 

Please update this thread so that we can help you further. 

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  • Mod_RedDragon changed the title to [GENERAL] Other - Unable to connect to the server

Hello Dani999ita,

 

When you open the game, prior to logging in you will see "Client Version: "  at the bottom of the screen. While logged in, you can click the Options icon and the client version will be displayed at the bottom of the pop-up.

 

I hope this helps!

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22 minutes ago, Dani999ita said:

client version 2.68.0 

 

Hello @Dani999ita

 

Thank you for the information provided. 

 

I would recommend a full reinstall of the Windows client version. 

 

Here you can find the step-by-step instructions on a full re-installation. You may also want to read these FAQ articles here.  

 

After uninstalling, simply download and install the updated version of the game from the official download page.

 

This usually helps to sort this out, if you continue having issues, please submit a ticket to our support team by clicking this link and selecting the "Ask a Question" option. 

 

Please update this thread with any results. Thank you!

 

 

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4 hours ago, Dani999ita said:

 

following the instructions, when I have to uninstall it tells me user profile.what should I do?

Hello @Dani999ita,

 

If you are getting a USER_PROFILE error, please check out this link here

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11 hours ago, Dani999ita said:

 

thanks thanks thanks everything went well

Glad to hear that you were able to resolve the issue!

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