[GENERAL] Cannot open game - Microsoft Visual C++ Runtime error

[Velliss]

Hi all,

 

I am trying to open PTCGO and I get a Microsoft Visual C++ Runtime Library - Runtime Error! - Program: This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

 

I have tried uninstalling but the uninstall hangs at preparing files for removal. I have tried using Revo Uninstaller but again the uninstall hangs, I have tried manually deleting and reinstalling from a fresh download of the installer from the website.

 

Any help or ideas would be appreciated!!!

[Mod_GuruLot]

13 hours ago, Velliss said:

Hi all,

 

I am trying to open PTCGO and I get a Microsoft Visual C++ Runtime Library - Runtime Error! - Program: This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

 

I have tried uninstalling but the uninstall hangs at preparing files for removal. I have tried using Revo Uninstaller but again the uninstall hangs, I have tried manually deleting and reinstalling from a fresh download of the installer from the website.

 

Any help or ideas would be appreciated!!!

 

Hello Velliss, 

 

Thank you for letting us know.

 

I would first recommend locating and running the Refresher.exe file located in your Pokémon TCG Online folder.

 

Here is the Refresher Method how to:

 

Without uninstalling the game, download the latest installer from the TCG Online download page: http://www.pokemon.com/us/pokemon-tcg/play-online/download/

Run the installer.

Find the folder in which you installed the game, named Pokémon Trading Card Game Online, and run the Refresher executable manually.

Run the game client and log in.

 

 

If that doesn't help, try out this Manual Program Update:

 

Without uninstalling the game, download the latest installer from the TCG Online download page: http://www.pokemon.com/us/pokemon-tcg/play-online/download/

Run the installer.

Open the add/remove programs window in control panel.

Right click The Pokémon Trading Card Game Online.

Choose the Change option.

This will run the Refresher executable, after which you should be able to Repair or Uninstall the game.

If repairing doesn't correct the issue, choose Uninstall from the menu.

After the game has successfully uninstalled, reinstall the game using the newest installer file from http://www.pokemon.com/us/pokemon-tcg/play-online/download/

Run the game client and log in.

 

If you continue to experience an issue, please submit a ticket by tapping the support portal link in my signature, logging in and selecting the Pokémon TCG Online category and finally clicking "Contact Us".

 

I'm also editing the title of your thread to reflect this sub's format.

 

Hope this helps!

[Velliss]

Edit: quoted your post below:

Edited June 28, 2019 by Velliss

[Velliss]

10 hours ago, Mod_GuruLot said:

 

Hello Velliss, 

 

Thank you for letting us know.

 

I would first recommend locating and running the Refresher.exe file located in your Pokémon TCG Online folder.

 

Here is the Refresher Method how to:

 

Without uninstalling the game, download the latest installer from the TCG Online download page: http://www.pokemon.com/us/pokemon-tcg/play-online/download/

Run the installer.

Find the folder in which you installed the game, named Pokémon Trading Card Game Online, and run the Refresher executable manually.

Run the game client and log in.

 

 

If that doesn't help, try out this Manual Program Update:

 

Without uninstalling the game, download the latest installer from the TCG Online download page: http://www.pokemon.com/us/pokemon-tcg/play-online/download/

Run the installer.

Open the add/remove programs window in control panel.

Right click The Pokémon Trading Card Game Online.

Choose the Change option.

This will run the Refresher executable, after which you should be able to Repair or Uninstall the game.

If repairing doesn't correct the issue, choose Uninstall from the menu.

After the game has successfully uninstalled, reinstall the game using the newest installer file from http://www.pokemon.com/us/pokemon-tcg/play-online/download/

Run the game client and log in.

 

If you continue to experience an issue, please submit a ticket by tapping the support portal link in my signature, logging in and selecting the Pokémon TCG Online category and finally clicking "Contact Us".

 

I'm also editing the title of your thread to reflect this sub's format.

 

Hope this helps!

 

Morning, 

 

Thanks for your response, when I run the installer the 1st time which operation do I perform? I can select Modify, Repair or Remove.

Edited June 28, 2019 by Velliss

[Velliss]

Also I cannot see your signature to submit a ticket

[RobRatt]

27 minutes ago, Velliss said:

Also I cannot see your signature to submit a ticket

 

You must have it (signatures) turned off in the Forums settings.  JSYK, you can always get to the Support Portal by clicking Customer Service at the very bottom of any page.

 

Here is Mod_GuruLot's signature to save you the effort...

 

Spoiler

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.

 

Edited June 28, 2019 by RobRatt

[Mod_GuruLot]

8 hours ago, Velliss said:

Also I cannot see your signature to submit a ticket

 

Hello Velliss, 

 

@RobRatt is right, you must have signatures turned off. Use please the information provided in the spoiler tags or tap here. 

 

Hope this helps!

[Mod_GuruLot]

8 hours ago, RobRatt said:

 

You must have it (signatures) turned off in the Forums settings.  JSYK, you can always get to the Support Portal by clicking Customer Service at the very bottom of any page.

 

Here is Mod_GuruLot's signature to save you the effort...

 

  Reveal hidden contents

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.

 

 

A huge thank you, @RobRatt, for helping the fellow player out with the link to the support portal.

 

 

[Mod_GuruLot]

9 hours ago, Velliss said:

 

Morning, 

 

Thanks for your response, when I run the installer the 1st time which operation do I perform? I can select Modify, Repair or Remove.

Hello Velliss, 

 

Thank you for asking.

 

I'd recommend choosing the "Repair" option. 

 

If repairing doesn't correct the issue, choose Uninstall from the menu.

 

After the game has successfully uninstalled, reinstall the game using the newest installer file from the official download link here.  Run the game client and log in.

 

If this doesn't help, please don't hesitate to submit a ticket by visiting support.pokemon.com, logging in with your account, selecting the Pokémon TCG Online category and finally clicking "Contact Us".