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[GAME] Collection disappeared


BrandankTFF

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I've been gone from the game for quite a while (since evolutions/generations) and after the 2 hour hassle of trying to get back into my trainer club account I'm greeted by an empty library of cards.
:(
Any way to resolve this issue or am I just back at square one for good?

 

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7 hours ago, BrandankTFF said:

I've been gone from the game for quite a while (since evolutions/generations) and after the 2 hour hassle of trying to get back into my trainer club account I'm greeted by an empty library of cards.
:(
Any way to resolve this issue or am I just back at square one for good?

 

 

Hello BrandankTFF, 

 

Welcome back to the game!

 

It sounds like you have regained access to your account but your collection doesn't show up. 

 

There is a possibility that your collection has been archived and it may take a few logins for the game to recognize that your account is active again before your collection is displayed.

 

If you continue to experience the issue, please submit a ticket to our support team by clicking the link to the support portal in my signature, signing in on the top right side of the page, then selecting the TCGO category and clicking Contact Us.

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