[GENERAL] Login - Could not reach Pokemon.com login service. Try Again in a Minute

[Jimmy9221]

Hi all, 

 

After installing several times, i have never been able to login in the game, it always gives me the error : "Could not reach Pokemon.com login service. Try Again in a Minute ". I Can login in the website, i already change the DNS and tried to login by WiFi and wired too. 

 

Please, could someone help me with this?

 

Thanks a lot.

[Mod_GuruLot]

8 hours ago, Jimmy9221 said:

Hi all, 

 

After installing several times, i have never been able to login in the game, it always gives me the error : "Could not reach Pokemon.com login service. Try Again in a Minute ". I Can login in the website, i already change the DNS and tried to login by WiFi and wired too. 

 

Please, could someone help me with this?

 

Thanks a lot.

 

Hello Jimmy9221, 

 

Thank you for bringing this up.

 

If you have not yet tried uninstalling and reinstalling the game, you may want to try the following the steps from this guide to do it seamlessly.  

 

If that does not work, please submit a ticket to the support team by clicking the support portal link in my signature, selecting the PTCGO option and then selecting Contact Us.

 

I would also recommend to include a DxDiag file attached to your ticket.

 

Here are the steps to follow: 

 

- click the Start button, type in dxdiag.

- wait until dxdiag.exe appears and open it.

- click on Save All Information.

 

I've also updated the title of your topic with the correct category.

[Jimmy9221]

On 5/15/2019 at 7:33 AM, Mod_GuruLot said:

 

Hello Jimmy9221, 

 

Thank you for bringing this up.

 

If you have not yet tried uninstalling and reinstalling the game, you may want to try the following the steps from this guide to do it seamlessly.  

 

If that does not work, please submit a ticket to the support team by clicking the support portal link in my signature, selecting the PTCGO option and then selecting Contact Us.

 

I would also recommend to include a DxDiag file attached to your ticket.

 

Here are the steps to follow: 

 

- click the Start button, type in dxdiag.

- wait until dxdiag.exe appears and open it.

- click on Save All Information.

 

I've also updated the title of your topic with the correct category.

 

Hi,

 

Sorry, but i don't see your signature in order to open a ticket.

 

 

[RobRatt]

3 hours ago, Jimmy9221 said:

Hi,

 

Sorry, but i don't see your signature in order to open a ticket.

 

Whether or not you see other user's signatures is one of the Profile settings that can be toggled.  You must have it turned off.

 

>> Account Settings >> Signature

 

BUT, you don't need the link in a mod's signature to get to the support portal.  Just click Customer Service at the very bottom of any page to get to the same place.