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Shyntil

[GAME] Rescue Stretcher crashes the game

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Shyntil

I tried to use it three times to get a Pokèmon back to my hand from the discard pile.

Client crashed everytime.

 

It's freshly installed, like 5 days ago. I know you are just probably going to tell me to uninstall or upload a screenshot, but i can't upload any screenshot cause the game just instantly crashes to desktop and i've already installed it recently.

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micromaster

Could you provide more detail on what happened? Rescue stretcher seems to be working properly so it's most likely to do with a specific interation, do you remember anything in common with all of these instances?

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Mod_GuruLot
On 5/14/2019 at 11:18 PM, Shyntil said:

I tried to use it three times to get a Pokèmon back to my hand from the discard pile.

Client crashed everytime.

 

It's freshly installed, like 5 days ago. I know you are just probably going to tell me to uninstall or upload a screenshot, but i can't upload any screenshot cause the game just instantly crashes to desktop and i've already installed it recently.

 

Hello Shyntil, 

 

Thank you for letting us know. Could you please confirm what TCGO client you're running?

 

I would suggest checking on this information to make sure your computer and the internet meet the minimum requirements. This can help to rule out any issues at this point.

 

If there is no problem with your device and your internet connection, you may also want to try a full reinstall the TCGO client to see if this helps.

 

The steps to do that can be found here.

 

You can also get in touch with our support team to submit crash reports and if you are still running into issues with the game.

 

To do so, simply tap the link to the support portal in my signature, sign in on the top right side of the page, then select the TCGO category and click Contact Us.

 

I've updated the title of your topic with the correct category.

 

Hope that helps!
 

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