[GENERAL] Patching - Refresher Issues

[Sagittarius20]

After installing the latest version of TCGO (2.63.0.4136 - 04/30/2019) I can't even advance to the title screen. It says "Checking Refresher for Updates" and is followed by an error that reads, "Could not connect to server." I have this issue on multiple PCs and have reinstalled several times with no success. 

 

 

[Mod_RedDragon]

19 hours ago, Sagittarius20 said:

After installing the latest version of TCGO (2.63.0.4136 - 04/30/2019) I can't even advance to the title screen. It says "Checking Refresher for Updates" and is followed by an error that reads, "Could not connect to server." I have this issue on multiple PCs and have reinstalled several times with no success. 

 

 

Hey there!

 

I would suggest that you reach out to the support team. If you select the link in my signature, select the "PTCGO" option, and then select "Contact Us" you will be able to open a ticket. 

[Prosektikos]

I've opened a ticket previously and the support team always pushes back with the justification that they cannot reproduce it. The only "solution" is a full re-install and they do not seem to be willing to fix this. However this workaround becomes frustrating after the 4th, 5th, 6th time. I can't even bother opening yet another ticket...

[Razia7450]

Same issue, tried fresh reinstall after unistalling and deleting the LocalLow and Roaming files for it. Attempted multiple times and I have little to no trust for support tickets cause if the issue is something I need to change then they won't be able to replicate.

 

[Mod_Jynthu]

Hello Trainers,

 

Please make sure that your network connection is strong when you attempt to update the game. You may need to forward a few ports to access the game, or you may have a firewall or anti-virus/malware software blocking connection to the game. Please review the following support page for help with this: 

 

https://support.pokemon.com/hc/en-us/articles/360001122093-What-ports-do-I-need-to-have-open-or-forward-to-play-the-game-