Another Update, another re-install

[ImFeja]

After every update, I get stuck on the refresher, downloads completely, hit play, then it open PTCGO, looks for update, opens refresher, and repeat. This has been happening for every update for me across 4 PC's, and requires me to completely uninstall then reinstall to be able to play, launching from the refresher.exe causes the same loop, it's been years that this has been happening, why has it not been fixed? It's annoying to have to fix my settings and all those annoying pop ups that come when you first evolve/not attach energy/ do anything at all.

[Sakura150612]

I have to say, this has been going on for a while. I really wish they would fix the patching loop soon. Just reinstalling isn't that bad, but having to re-download the card cache and dealing with the annoying pop-ups all over again every few weeks is really starting to get on my nerves.

[ImFeja]

I have to say, this has been going on for a while.

Since 2016. It's ridiculous...

[Prosektikos]

I've opened a ticket previously and the support team always pushes back with the justification that they cannot reproduce it. The only "solution" is a full re-install and they do not seem to be willing to fix this. However this workaround becomes frustrating after the 4th, 5th, 6th time. They've just lost a player here.

[Mod_GuruLot]

On 5/26/2019 at 9:09 AM, Prosektikos said:

I've opened a ticket previously and the support team always pushes back with the justification that they cannot reproduce it. The only "solution" is a full re-install and they do not seem to be willing to fix this. However this workaround becomes frustrating after the 4th, 5th, 6th time. They've just lost a player here.

 

Hello Prosektikos, 

 

Thank you for taking the time to bring this issue back up to us. Sorry to hear you're having continuous issues after updates.

 

If you recently opened a support ticket, just hang tight. Tickets are answered in the order they are received. The support team should be getting back to you shortly.