[GENERAL] Invalid login or password error? - PC

[Beaumason772]

I logged into my account about an hour ago just fine. Now when I try I get protocol error?? I'm confused as to why I'm unable to log in...

[Heiach]

I can't seem to log in, I just get the "protocol error" error message.

[MegaOmegaNega]

Yeah same problem. I just created my account yesterday but I got some really good Pokemon for the start and my friend wants to trade them for some good stuff. Maybe its because of my name bet I would change it because the game so much fun.

[Mini337]

Only my game is not loaded, giving an "protocol error"?

[Beaumason772]

Never mind not confused anymore now there is a message on bottom of login screen that says 3/5/2019: Login is currently offline. Soooo I'm assuming it crashed for everyone

[Mod_GuruLot]

Only my game is not loaded, giving an "protocol error"?

 

Hello Mini337, 

 

Thank you for asking. Sorry to hear you're experiencing this problem. 

 

This issue is being investigated by our development team. For more information, please click here. 

 

I've also moved this thread to Technical Support section and edited the title of your thread to match the format used in this sub.

[rubinofiamma210]

Yes! I can confirm, this problem is for everyone.

I'm logged 1 hour ago and was OK; now I have the same problem, ( here in Italy), the message below "login is currently offline" is in red, and then "errore di protocollo".

we have to wait...maybe some upload??

[rubinofiamma210]

...but also on website, it's no possible to login, if you try, this is the answer:

"We're currently in the process of making Pokemon.com an even better experience for Pokémon fans! Please check back in a little while. Thanks!,,

[Mini337]

Hello Mini337, 

 

Thank you for asking. Sorry to hear you're experiencing this problem. 

 

This issue is being investigated by our development team. For more information, please click here. 

 

I've also moved this thread to Technical Support section and edited the title of your thread to match the format used in this sub.

I hope that this problem will be solved quickly) I wouldn`t like to miss the opportunity to get all the cards for energy

[Mod_GuruLot]

I can't seem to log in, I just get the "protocol error" error message.

 

Hello Heiach, 

 

Thank you for letting us know. Sorry to hear you've encountered this problem. 

 

The issue is being investigated by our development team. Please click here should you need more information.

[Mod_GuruLot]

Hello there, 

 

Thank you for bringing this up and sorry to hear you're experiencing this problem. 

 

This issue is being investigated by our development team. For more information, please follow this link. 

 

I've edited the title of this thread to match the format used in this sub. 

[Wirataz]

I have the same problem. Is it known when it will be fixed?

[Mod_GuruLot]

I hope that this problem will be solved quickly) I wouldn`t like to miss the opportunity to get all the cards for energy

 

Hello there Mini337, 

 

We do understand how urgent it is.

 

While we can't comment on anything unannounced, so far we know that our development team is already aware of the issue and working on a future resolution. 

 

Thank you for your patience and understanding! 

[rubinofiamma210]

now it's working!! great!

many thanks

[rubinofiamma210]

NO, I played two match and now the same problem again.

I will try tommorrow.

bye

[LittleEddie]

My bro cant sign in his account anymore. Is any way to reset the password? He saved the username and password but when he clicks "sign in". He got invalid login or password right away. 

[RobRatt]

My bro cant sign in his account anymore. Is any way to reset the password? He saved the username and password but when he clicks "sign in". He got invalid login or password right away.

If this is an issue that just started happening today, they've been having server maintenance issues much of the day.  If you go to the Pokémon Support page right now, there is this notice....

 

Scheduled Maintenance Outage for 3/5/19 ONGOING

•Users will be unable to log in to Pokémon (website) or Pokémon Trainer Club accounts.

•Users will be unable to edit their profiles or create new Pokémon Trainer Club accounts.

 

If it's more, you'll want to contact Support once the above notice is fixed.  To do that, have your brother click Customer Service at the bottom of any page.  That takes you to Support.  If you check Trainer Club / Account on that page, there's a FAQ on how to change his password.

 

https://support.pokemon.com/hc/en-us/articles/360002070073-How-do-I-change-my-Pokémon-Trainer-Club-account-password-or-email-address

 

 

EDIT:  There own website was caught by the censor (in the maintenance notice). 

Edited March 6, 2019 by RobRatt

[Mod_RedDragon]

Trainers,

 

This issue should now be resolved. If you are still experiencing an issue logging in, please check here. 

[Masirus]

Trainers,

 

This issue should now be resolved. If you are still experiencing an issue logging in, please check here. 

 

I followed all the steps in this thread and am still unable to login.  

 

I'm getting a message that says invalid Username/Password when the info is saved on my devices.  This is happening on my tablet and PC.

[RobRatt]

Trainers,

 

This issue should now be resolved. If you are still experiencing an issue logging in, please check here. 

^^  This is NOT resolved.  It's still broken (as of this timestamp, 6:30 PST) for many users.

 

I haven't had a single problem logging in all day.  Both the game and website (forum) have been fine.

 

My other 2 family members can't sign in either of them.  They haven't been able to all day.

 

But, we don't see this supposed "Protocol Error."  In the forum login page, it just keeps repeatedly going back to the login.  In the game it says, "Invalid Login or Password."

 

EDIT:  Just a few minutes ago (7:40 PM PST), it's working for my other two family members.  They can now login to the game, and the forum.  Looks like someone is getting some good overtime pay.

Edited March 6, 2019 by RobRatt

[ajconway]

Hi,

 

As of today (March 3rd, 9pm EST), any attempt to login to the game on PC resorts in 'Invalid Login or Password' prompts. It was working fine yesterday, and I have not changed my password.

 

Attempts to perhaps reset my password anyway takes my to the main Pokemon site and I get an Oops! Unexpected error. So can't login due to wrong (??) password, and can't reset password either.

 

I haven't seen a thread/announcement about this kind or error message on PCs so I don't know if this is an ongoing bug or if my account has been locked/hacked? The issue is ongoing an hour later.

 

Any insight would be appreciated,

Thanks

[RobRatt]

Hi,

 

As of today (March 3rd, 9pm EST), any attempt to login to the game on PC resorts in 'Invalid Login or Password' prompts. It was working fine yesterday, and I have not changed my password.

 

Attempts to perhaps reset my password anyway takes my to the main Pokemon site and I get an Oops! Unexpected error. So can't login due to wrong (??) password, and can't reset password either.

 

I haven't seen a thread/announcement about this kind or error message on PCs so I don't know if this is an ongoing bug or if my account has been locked/hacked? The issue is ongoing an hour later.

 

Any insight would be appreciated,

Thanks

1.  Today is March 5th. 

 

2.  They've been having server problems most of the day, affecting only some users.  It's not you, and you don't have to reset your password, or anything.  Patience is the key here.  Many of them have been fixed already.

 

3.  The moderators have clumped many of the similar issues into this thread, just below yours....

 

http://forums.pokemontcg.com/topic/70524-general-login-cannot-login-due-to-protocol-error/

[ajconway]

I've uninstalled, deleted files, redownloaded installer, reinstalled...

 

Still can't login on PC as of now. Invalid login or password messages. 

 

Try to change password, get Oops! messages online.

 

Any updates/new solutions for PC users? 

[McLovein04]

My bro can't login to his account on PC either. keeps getting invalid Username/Password error. I tried logging him in on my computer and it still didn't work. I can login fine though on my account. please fix cause he has like 4yrs worth of stuff on his and some of the new stuff thats really good. He really doesn't want to start over . Please fix. this was as of 3/7/19 10:00 EST and now at 2:00 EST

Edited March 7, 2019 by McLovein04

[Mod_RedDragon]

Trainers,

 

If any of you are still having in issue signing in or resetting your password, please reach out to the support team so they can look into this further for you. You can create a ticket by clicking the link in my account, selecting the Trainer Club/Account option, and then selecting "Contact Us".