[GAME] General - I can't upgrade

[Legokid343]

Every time I go to upgrade my account in the TCG online, and i go to log in to my previously existing account, it tells me that I can't use a previously existing account. Isn't that the whole point of logging in to upgrade?

[RobRatt]

I think this Support page might help:
 
https://support.pokemon.com/hc/en-us/articles/360001136974-How-to-exit-Guest-mode-and-access-your-existing-account

 

If you already have an account, and wish to retrieve it and your collection/progress, you will need to exit Guest mode and return to the account login page. You can do so by following these steps:

 

First, access the in-game Options menu via the gears icon in the upper-right portion of the screen. (Please note that this is only accessible after or in-between tutorial matches. If you do not see the Options icon as pictured below, please continue to finish the tutorial match you have started.)
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Next, select "Exit" (this will not immediately close the game client).
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Now, simply choose to "Log Out".
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Finally, you will be presented with the main login screen again, where you can now access your original account (after entering your credentials).
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Notes: You cannot "Upgrade" a Guest account to an already existing account (you will get the error noted above). This is because the Guest account is intended for new players, and upgrading only creates a brand new PTC account.

Edited February 10, 2019 by RobRatt