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Game wont install properly on Windows 10 Pro and Nvidia SLI


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I tried to install the latest pokemon tcgo on my laptop. This laptop has the following specs:

  • Windows 10 Pro
  • Nvidia SLI (2x 765M)
  • 16 GB RAM


As you can see my laptop is more than capable to run this kind of game. Unfortunately it keeps complaining every single time that I try to run the game. This is the error message:


Failed to initialize Direct3D.
Make sure you have at least DirectX 9.0c installed, have drivers for your
graphics card and have not disabled 3D acceleration
in display settings.
InitializeEngineGraphics failed
I even ran dxdiag, to check the DirectX version and if the 3d acceleration was enable:


  • DirectX version = 12
  • 3D acceleration = Enable



I do not have a clue how to fix this.  :wacko:


Please help me to get this thing running



Edited by Ceteas
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Hi Ceteas,


Please submit a ticket by clicking the link to the support portal in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us, in order for our team to investigate this.


Let us know if you need further assistance.

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