[GENERAL] Login - Getting "Servers offline for maintenance message" for several days

[Akarui7]

Hi. I have been trying to play for the last couple of days, but every time I try to log in, it just says that the Servers are offline for maintenance, even though it says that they are online, on the pokemon website. I've already tried to Uninstal and instal the game, checking to see if the firewall is blocking the game, check the internet to see if it's too slow, but everything seems to be working just fine. I can't figure out what is going on, so can someone please help me?

[Mod_Turtle]

Hello Akarui7,

 

I recommend submitting a ticket for this issue. You can find a link to the support portal in my signature. When you reach the support portal, click the Pokémon Trading Card Game Online link and then click Contact Us.

 

If you need any assistance with this please let us know!

[Chasista]

Don't know what happens,Sorry not being able to help.

 

Looks kind of firewall or net ports limitations by the ISP maybe? The Maintenance message it's kinda weird tho!

 

Do you connect same place as always? Or did you changed location and got this problem? Did you changed any router config or updated computer, firmware, software, changed equipment to another computer/tablet?

 

This is an interesting issue. Would be great to know what support says, if they really manage to help

[IaraNS]

Same problem here!

"Server offline for maintenance"

Edited January 26, 2019 by IaraNS

[Mod_Lyam]

Same problem here!

 

"Server offline for maintenance"

 

Hi IaraNS,

 

Please submit a ticket by clicking the link [to the support portal] in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.

[Fyrerabbit33]

Hi are you still unable to play?.

[YAP1225]

I have the same problem

“Servers are currently offline for maintenance”

What can I do? Please help!

[Mod_Jynthu]

I have the same problem

“Servers are currently offline for maintenance”

What can I do? Please help!

Hello YAP1225,

 

The servers were offline this morning for maintenance, but should now be available. If you are still receiving this message, please submit a ticket by clicking the link to the support portal in my signature, signing in, selecting the Pokémon TCG Online category, then clicking "Contact Us".

 

Please also note that we do not recommend posting on threads older than a few weeks in the forums. Thanks!