[GENERAL] Collection - Duplicate purchased deck not added to collection

[Elhiot_FR]

Buy a Deck Twice don't give you the cards again...

I explain, I already have the "Alolan Exeggutor base Deck", but I was needing 4 Alolan Exeggutor for an other deck, and I loose my 500 pieces :/

Is that normal or something ? Do I have to report this to the support to have my money back ?
 

Thank you !

[RobRatt]

The FIRST one opens automatically, and appears in Deck Manager.

 

Any purchased after that are found in >Collection >Packs, and you have to open them manually.

[Elhiot_FR]

The FIRST one opens automatically, and appears in Deck Manager.

 

Any purchased after that are found in >Collection >Packs, and you have to open them manually.

THANK YOU !!

(so noob...)

[SandaledOtter]

THANK YOU !!

(so noob...)

They made this change to supposedly REMOVE confusion.  

 

Aside from this coming up frequently, since they did this you need to make sure you buy one in the shop before you enter a code for one, if you want to trade it.

[Mod_Gunning]

Thank you for making it clear for Elhiot_FR! Please let us know if there is anything else we can do for you in the future!