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[PC] Failed to initialize Player


FrimeldaLotice
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I am getting this error and I am not sure what to do:

Failed to initialize Direct3D.
Make sure you have at least DirectX 9.0c installed, have drivers for your
graphics card and have not disabled 3D acceleration
in display settings.
InitializeEngineGraphics failed
 
I tried completely uninstalling it and deleting the files from my AppData folder and it's still giving me this error.
 
 
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This sounds like a Windows problem, rather than the game.  Having uninstalled & reinstalled, with the error still present, I'd start checking my graphics/display issues with Windows.  Try doing what the error message says (aka Google it).

 

Could this is one of those instances where a Support Ticket is your best option?  You can't be the first, and they probably can give better step-by-step instructions.

 

Sorry you're struggling with this.  These things are always frustrating.

Edited by RobRatt
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Hi FrimeldaLotice,

 

We would suggest that you send a ticket to the support team so they can investigate this error further.

To submit a ticket, click the link in my signature, sign in, and then click "Ask a Question". 

 

Thank you for your patience. 

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