PC [GAME] General - Crashing report bug

[gagera15]

Hi! I have a problem that happens randomly Thank for help. here is the report: Unity Player [version: Unity 5.5.0p1_f43eade5c7c4] Pokemon Trading Card Game Online.exe caused an Access Violation (0xc0000005) in module Pokemon Trading Card Game Online.exe at 0023:012fd329. Error occurred at 2018-04-14_173044.

 

[Edited by Mod_Jynthu - Removed report for length]

Edited April 14, 2018 by Mod_Jynthu
Removed report for length

[Mod_Alder]

Sorry to hear you are having a problem. Could you please submit a ticket to our support team, and give them your debug log. You can submit a ticket by following the link in my signature. 

[gagera15]

thanks a lot for your help but i can't find the section where i have to send the report, even by following your link. thanks for your answer.

[Mod_Alder]

Please follow the link in my signature, and then click on the link that says ask a question.

[Mod_Jynthu]

Hello gagera15,

 

I'm sorry to hear that you experienced an issue! While you wait for a reply from our Support Team, I would recommend trying a full uninstallation of the game. Instructions can be found at http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=1438. 

 

Additionally, I have modified your topic title and post to be more concise. 

 

Thanks!

[gagera15]

thank you for your answer but I have already reinstalled twice but nothing is still the same problem.