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[CLIENT] General - Purple Screen Name


HDoGod7
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i just install the game and the screen stay purple (i forgot how upload images in forums sorry)... how i can fix that problem to can finally play.

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Hello trainer,

Please try to uninstall TCGO, download the game again (try using a different browser this time), and install the game to a brand new directory. 

PC Uninstall

  1. Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
  2. Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
  3. The game stores files in the LocalLow and Roaming folders. Go into the LocalLow folder and delete the "The Pokémon Company International" folder. Go into the Roaming folder and delete the "Pokémon Trading Card Game Online" folder.
  4. Empty your Recycle Bin and then restart your computer.
  5. Please ensure that you also delete all previously downloaded versions of the game. Try using a different web browser to download the file again (we recommend Firefox or Google Chrome). 

MAC Uninstall

  1. Delete your TCGO folder, along with any downloaded installation files.
  2. Click on 'Go' located on your top window, press the 'alt/option' key and select 'Library'. 
  3. Go to 'Cache' folder. Delete any Pokémon related folders you find.
  4. From the 'Library' again, go to 'Saved Application State' and delete "unity.The Pokémon Company International.Refresher.savedState" folder.
  5. Empty your trash, and then try using a different web browser to download the file again and re-install.

I am editing the title of your thread to match the format used in this sub.

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Hello HDoGod7,
 
This sounds like a graphics issue! Before trying the uninstall method, I would recommend first entering fullscreen mode via Alt + Enter (for PC) or Command + Enter (for Mac).
 
Please also make sure to check and ensure that your graphics drivers are up to date (more information here) and that you meet the minimum system requirements for the game. 
 
Thanks!

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