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NateDaBous

[MAC] Patching - Unable to Update Game

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NateDaBous

So I decided to play a little TCGO because I had some free time. I turn on my MacBook Air, logged in, booted TCGO and the update started. It was fast at first then it hit 50% and said "Unpacking (this may take several minutes)...". At the time it was 4:00PM Central Time USA but it is now 8:00PM Central Time and says the same thing. I did restart the game regretfully and I do think that I may have caused more damage than help. So what is my solution? I was thinking uninstalling TCGO and then installing it back but theres no uninstall package. Anyway I can uninstall TCGO? Thank you.-Nate

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RobRatt

So I decided to play a little TCGO because I had some free time. I turn on my MacBook Air, logged in, booted TCGO and the update started. It was fast at first then it hit 50% and said "Unpacking (this may take several minutes)...". At the time it was 4:00PM Central Time USA but it is now 8:00PM Central Time and says the same thing. I did restart the game regretfully and I do think that I may have caused more damage than help. So what is my solution? I was thinking uninstalling TCGO and then installing it back but theres no uninstall package. Anyway I can uninstall TCGO? Thank you.-Nate

Sorry, it's unclear to me (from your post) whether it stalled updating from the App Store or the Refresher within PTCGO itself.  Either way, I hope some of this helps.

 

1.  You should definitely look at this forum post, at the very top of the Technical Support section, if nothing else, for general information...

 

http://forums.pokemontcg.com/topic/55131-mac-os-1012-or-higher-patcher-stalls-at-50-troubleshooting/

 

2.  All of your data (cards, stats, decks, etc.) is stored on The Pokémon Company's servers.  You don't need to worry about losing your stuff.  It's safe to uninstall, but you may have to (or want to) download the Card Cache afterward (it's in Settings).  This cache is the majority of space needed, and helps so your cards load faster, rather than one by one.

 

3.  I actually had a problem updating my iPad this time, and think Apple was having issues with the App Store.  It was a very long several minutes for me too, but not quite what you're experiencing.

 

4.  As far as "how to uninstall" the app, did you do something to make Google unhappy?

 

To uninstall apps you purchased from the Mac App Store, hold down an app’s icon in Launchpad until all the icons begin to jiggle. Click an app’s delete button (x).

If an icon doesn’t have a delete button, it can’t be uninstalled. For example, apps that come with OS X can’t be uninstalled.

 

To uninstall other apps, drag the app to the Trash (located at the end of the Dock), then choose Finder > Empty Trash.

If you change your mind, before emptying the Trash, select the app in the Trash, then choose File > Put Back.

Warning: When you empty the Trash, the app is permanently removed from your Mac. If you have any files that you created with the app, you may not be able to open them.

 

P.S.  This is actually a Technical Support issue, so don't be surprised if the Mods have moved it.

Edited by RobRatt

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Mod_RedDragon

So I decided to play a little TCGO because I had some free time. I turn on my MacBook Air, logged in, booted TCGO and the update started. It was fast at first then it hit 50% and said "Unpacking (this may take several minutes)...". At the time it was 4:00PM Central Time USA but it is now 8:00PM Central Time and says the same thing. I did restart the game regretfully and I do think that I may have caused more damage than help. So what is my solution? I was thinking uninstalling TCGO and then installing it back but theres no uninstall package. Anyway I can uninstall TCGO? Thank you.-Nate

Hey there!

I moved your post into the tech support area as this is a technical issue. As RobRatt mentioned, it would be a good idea to try uninstalling using the steps he linked to. If you continue to run into any issues you can also open a support ticket. To open a ticket simply click the link on my signature and select the "Ask a Question" option. 

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Confusion135

I have the same problem every time and have to google the answer every time which is how I found your post. This solution works. I'm not sure if external links are allowed so I will quote the solution below just in case but here is the source:

 

 

 

**************************************************************************************************

 

 

 

Right click the app in Finder, 'show package contents', then in the folder MacOS>Pokémon Trading Card Game Online, which is a Unix Executable. Open that, let the techno jumbo go on, the game loads!

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Mod_Alder

Hello there Confusion135.

Posting links to external websites is not allowed on the forums, but thank you for writing out your solution so other players can try it. 

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VolatileSky

If using mac and the update stops at 50 or 51%:
Go to finder > Applications > open "The Pokemon TCGO" folder > right click "The Pokemon TCGO" app > select "Show Package Contents"

From the Pokemon TCGO app contents folder:
Contents > MacOS > open the "Pokemon TCGO" unix executable

A terminal window will come up and start scrolling MAGIC SYMBOLS, and then open the "Refresher" automatically which will download and apply the update. It might hang at the 50% mark, but give it a couple minutes and it should move past and fully update.


To tech support: I wish you would just fix this rather than having to do this EVERY SINGLE UPDATE and just parroting back HURR DURR UNINSTALL REINSTALL as if that will somehow magically fix the code issues. There is nothing in the app contents saying "Refresher", so either LABEL AND REFER TO ASSETS PROPERLY OR GIVE DETAILED ADVICE. [Content Removed by Mod_RedDragon -- Please be respectful in the forums]

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donnyturns

I just want to add support to what VolatileSky said. Every time there's an update I have to:

 

- uninstall my current version of Pokemon TCGO

- download the newest version

- re-install Pokemon TCGO

- Re-enter my username/password

 

EVERY. SINGLE. TIME. 

 

What's the point of having an update/patching process if it fails 100% of the time? 

 

I love PTCGO but this is getting pretty frustrating :/

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