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Muirak

HELP - empoleon theme deck missing

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Muirak

i had 2 empoleon theme deck codes, i redeemed both of them but i only ended up with one and no cards from the second why

Edited by Muirak

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RobRatt

As I understand it, the first one opens automatically.  The second doesn't.  You have the option to trade it if you want, and can also open it if you need extra copies of those cards.  Look in your Collection > Packs.

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Mod_Elderberry

As RobRatt said, I would check to make sure you in fact have received both theme decks.

 

If you haven't, I suggest that you send a ticket into the support team so they can investigate this matter further. To submit a ticket, simply click the link in my signature, sign in, and click "Ask a Question".

 

I hope that helps and good luck!

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punyeta4

All my theme decks are missing. Please help!

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Mod_RedDragon

All my theme decks are missing. Please help!

Hey there!

 

I would suggest that you send in a support ticket so they can look into this further with you. You can create a ticket by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us". 

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