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My Computer Freezes when trying to scan codes.


Spartanclone001
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Hello, Here are my tech specs before I go into the details.

 

 

Windows :7 64 bit

Logitech Webcam

 

 

Whenever I try to scans codes, the game causes my PC to freeze. It only happens when I choose to scan codes. I tried running my webcam by itself, and nothing bad happend and I was able to use my webcam like normal.

 

I am unable to Locate Pokemon TCG ONLINE from the "add or remove" software from windows.

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Hey there!

 

I would suggest checking out this link here to make sure your system meets the minimum requirements and that nothing there is causing the issue with your computer freezing when redeeming codes via webcam. If everything looks good there you may also try a full uninstall/reinstall by following the steps here. If you continue to run into any issues please reach out to our support team. You can open a ticket by clicking the link in my signature and selecting the "Ask a Question" after signing in. Hope that helps!

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