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My Account was wiped


Kbrooks25
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Hi, I recently returned to ptcg online as i got a new computer. However upon logging into my account, i have found that it has been wiped completely. All of the packs i got from real life codes and such are gone, and my account is level 0.

 

I think the last time i played was late 2016.

 

Is there anyway to fix this or to ask for help with regards to this?

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It sounds like a glitch that happens sometimes - all of your cards and levels should be there, have you tried turning it off and on again? Re-installing?

 

It could also be that you may have logged into an alternate guest account (seeing as you were level 0 - and that is never something that is reset).

 

Refer to the sticky for more information:

http://forums.pokemontcg.com/topic/48490-cant-see-your-collection-steps-to-fix/

Edited by KarpGrinder
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It sounds like a glitch that happens sometimes - all of your cards and levels should be there, have you tried turning it off and on again? Re-installing?

 

It could also be that you may have logged into an alternate guest account (seeing as you were level 0 - and that is never something that is reset).

 

Refer to the sticky for more information:

http://forums.pokemontcg.com/topic/48490-cant-see-your-collection-steps-to-fix/

Thank you for helping out KarpGrinder!

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I have tried logging out and in again a number of times with no results. i am still not sure what happened, though the guest account thing might explain it. I will simply start again, thank you for the help though.

Edited by Kbrooks25
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Update: I found the code cards that i had redeemed previously on my account; it appears as though when i had my account reset, all of my codes were made eligible to be redeemed again. I have everything i had before.

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