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[GENERAL] Installation - Preload Error Says Check Connection & Try Again


gingersnaped

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Everytime i load in PTCGO I get a preload error code telling me to check my internet and try again. I have been trying for multiple days. Also I have uninstalled and reinstalled and has not work either. Please Help?

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Your client isn't able to communicate to the server and download that preload cache (those are the card images and stuff you need to play the tutorial).

 

The most common cause for this is a firewall that is blocking traffic.  Do you have something blocking the game?

 

Also, it could be that you are on a network with some ports closed.  More about the internet ports needed for the game can be found at http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=1306

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