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shinygeodude

[GAME] Shop - Error Purchasing Gems/Charged Twice

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shinygeodude

So I tried to buy the 220+30 gems for $13.99 twice, but after going through all the necessary screens, the paypal screen just turned white, and I eventually got an error message on the original purchase screen (where you decide what to purchase) that said "an error occurred, please try again" and that my transaction was successfully cancelled. I tried again, same thing. I tried to submit a support ticket and got an error message there as well. But now I find that those two attempts actually worked and I did get the gems. I only wanted 250 gems, not 500 though. I'll keep them, but the errors all over the place were annoying, and I did end up paying for more than I wanted.

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Mod_RedDragon

Hey there shinygeodude!

 

I am super sorry you ended up getting charged twice. I know the support portal is having some issues today which may explain why you ran into some errors there. You can keep an eye on this post here for updates on the support portal. Thank you for letting us know that this issue occurred. 

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