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2.43.0 Known Issues | March 29, 2017

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This thread contains a collection of known issues in version 2.43.0 of the Pokémon TCG Online. These issues have been logged into the bug tracking database and will be resolved by the development team in order of severity.


Items in red have been recently added to this list.


Items in strikethrough have been recently corrected, check patch notes.


If you have encountered an issue that does not appear in this thread, please report the it via the Report a Game Bug area of the forums, or the Pokémon Support Portal.


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Known Card Issues

Last Updated: April 19, 2017

  • Beedrill (PRC #3): The effect of the Allergic Shock attack is not transferred when Ninja Boy is used to replace the affected Pokemon.
  • Bronzong (FCO #61): While Bronzong is on the Bench the Metal Fortress Ability does not properly prevent the Shadow Stitching attack (Greninja, BKP #40) from affecting your Benched Pokemon.  
  • Celebi-EX (BCR #9): Removing 1 Celebi-EX from play will deactivate the Time Recall Ability of all other Celebi-EX in play.
  • Chinchou (SUM #49): The opponent's Prize cards are unnecessarily zoomed when the opponent uses the Searching Light attack.
  • Fomantis (SUM #14): Fomantis is not highlighted as a valid target for the effect of the Synthesis attack, though it can still be selected.
  • Genesect-EX (FCO #64, 120): Declining to use the optional effect of the Rapid Blaster attack may prevent effects from other sources from increasing the attack's damage.
  • Genesect-EX (FCO #64, 120): Declining to use the optional effect of the Rapid Blaster attack may prevent retaliation effects on the Defending Pokémon from triggering.
  • Lost World (CL #81): There is no visual indicator for the number of Pokémon that each player has in the Lost Zone.
  • Lucky Helmet (AOR #77): The effect of this card does not trigger if the attacking Pokemon is returned to its owner's hand as an effect of the attack.
  • M Sceptile-EX (AOR #8): The prompt text for the Jagged Saber attack does not properly communicate that its Energy attachment effect is optional.
  • Ninetales (PMC #21) Barrier Shrine Ability displays incorrect text.
  • Ninja Boy (STS #103): Using this card on a Pokémon that is Paralyzed incorrectly extends the duration of that Special Condition on the new Pokémon.
  • Palkia EX (BKP #31): Using 'Aqua Turbo' highlights all cards in the selection window when there are no benched Pokémon.
  • Sigilyph (PLB #41): The selection interface does not function as expected when an effect disables the Toolbox Ability while multiple Pokémon Tool cards are attached to Sigilyph.
  • Silent Lab (PRC #140): If Silent Lab is in play when a match ends in a tie its effect carries over to the Sudden Death match.
  • Starmie (EVO #31): The Space Beacon Ability cannot be used while there is no Energy in the discard pile.
  • Thundurus-EX (PLF #38, 110; PR #BW81): Raiden Knuckle's Energy attachment effect is prevented by protection effects which should only apply to effects of the opponent's attacks.
  • Volcanion (STS #25): The 2016 Rescue Season version of this card is missing the League logo and does not appear when the League filter is enabled.

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Known Gameplay Issues

Last Updated: March 16, 2017



  • After successful login, logging out and back in without closing the client will stall the loading bar at 81%
  • Changing your system date may disable some sound effects.
  • In some very rare cases the contents of the collection may fail to fully load when logging in to the game client after a server update. At this time, the only known solution is a full uninstall and reinstall of the game.
  • OSX: Some older installations of the game client may become stuck in an infinite patching loop when attempting to update to the latest game version. This issue can be resolved by completely uninstalling the game client and using the most recent installer file at www.pokemon.com/playtcgo to reinstall the game.
  • Sound effects may still continue to play when another window is opened over the game client.
  • Trying to reconnect after being disconnected for inactivity stalls the loading bar at 81%
  • Windows: Some game files remain in the AppData folder after uninstalling the game client.

Gameplay: General

  • A player's time clock is incorrectly reduced by 2-3 seconds each time their turn ends.
  • Attack effects that devolve Pokémon on the opponent's Bench are prevented if the opponent's Active Pokémon is immune to the effects of attacks.
  • Each use of an Ability is listed twice in the game log; once as an Ability and once as an attack.
  • Players may occasionally get stuck on the "Waiting For Your Opponent To Load The Game" message at the start of a match.
  • The Prize card stack can only be inspected while one or more Prize cards is face-up due to a card effect (e.g. Town Map, BKT #150).
  • When a single effect allows damage counters to be placed on multiple Pokemon, the game log will only list the last Pokemon selected.
  • When affected by an attack which disables one of your Pokémon's attacks, there is no notification of which attack was disabled.
  • When Prize cards are presented for selection after an opponent's Pokémon is Knocked Out, clicking anywhere on the playmat before selecting a Prize card may prevent the game from advancing.

Gameplay: Trainer Challenge

  • Booster packs rewards from earning 4 stars on a Trainer Challenge opponent or league are displayed in a Products Redeemed window.
  • The booster unlock progress for the Swift Current theme deck does not update after the 12th win.

Gameplay: Versus

  • Attack buttons on a zoomed Pokemon which are covered by the opened canned chat window can be accessed by clicking on the window's blue background.
  • Players may not receive the correct amount rewards from the Versus Ladder.
  • Some players may not appear in the Versus Leaderboards Pokemon.com, despite having earned Versus points during the time frame selected.

Gameplay: Events

  • After disconnecting from the game during the opening coin flip, reconnecting to the game returns the player to a blank playmat and no further game actions can be taken.
  • When a player fails to properly connect to a tournament match, the game client may display a misleading message which instead states that it waiting for the opponent to join the match.

Cards: Collection

  • Fates Collide Booster Packs sometimes containing League Promo cards.
  • Some Black & White series theme decks are missing the theme deck-exclusive foil or non-foil version of their cards.
  • Some Evolutions Energy cards display incorrect foil effects
  • Some XY series Black Star Promos are incorrectly flagged as Full Art.
  • The 'For Trade' tag is not automatically removed from items in the Packs tab after the last owned copy of that item is opened.
  • The Pikachu (PR XY202) and Gym Badge (PR XY203-XY210) promos do not appear when the League filter is enabled.

Cards: Deck Manager

  • Created decks may appear as invalid for versus modes after reconnecting if a player is idle and disconnects.
  • When Gourgeist (PHF #45) is selected in Deck Wizard, no Grass Energy is added to the deck for the Gourgantic Ability.

Cards: Trading

  • Bundle Pack items do not appear in the Create Trade section.
  • Options for filtering cards and items in "I Am Giving" while Creating a Trade are inconsistent.
  • Rejected private trade offers display a dash, rather than the trade partner's screen name, in the Trade History.
  • While creating a trade offer, trade tag buttons are only visible while an item is zoomed.


  • The Event Tickets in-app purchase window incorrectly displays the product description for Gems while logged in outside of Canada.


  • Secret Rare cards are ignored when determining set completion.


  • Accounts that are at or above the maximum number of allowed friends can continue to accept new friend requests.
  • Child accounts cannot access the Friends tab until a friend request has been received from another account.

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