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pokemonbrandon

Can't login and play - uninstalled and resintalled, still doesn't work

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pokemonbrandon

I try to log in and it won't even open up the game....uninstalled and reinstalled and same outcome...

 

Anyone else having issues?

 

And yes I know the next reply will be to submit a ticket and wait 2-3 days....

 

 

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TPCi_Samhayne

That is less than fun :( Sorry to hear that.

The thing to know is that the game is working for us and for our machines in our compatibility lab.

So, in order to dig into this, we're going to need to know about the machine that is having the problem. If you could (as you already surmised) please visit http:/pokemon.com/support and enter a Question.

Please include your machine info (more about that at http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=2183)

You might also check your video hardware drivers to make sure they are up to date. More about that at http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=1821

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