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2.41 Known Issues


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This thread contains a collection of known issues in version 2.41 of the Pokémon TCG Online. These issues have been logged into the bug tracking database and will be resolved by the development team in order of severity.


Items in red have been recently added to this list.


If you have encountered an issue that does not appear in this thread, please report the it via the Report a Game Bug area of the forums, or the Pokémon Support Portal.


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Known Card Issues

Last Updated: December 21, 2016


  • Audino (BCR #126): Several graphical issues occur when using the Busybody Ability while playing Audino from the hand.
  • Bronzong (FCO #61): The Metal Fortress Ability incorrectly prevents damage done to Benched Pokémon from both players' attacks.
  • Cedric Juniper (LTR #110): The selected Pokémon is only revealed to the opponent if the correct height is chosen.
  • Delcatty (XY #105): Energy cards selected by the Energy Salon attack are presented individually, rather than as a group.
  • Drifblim (PLB #12) An attacker's Pokémon may becomes the opponent's active Pokémon when using "Take Away"
  • Drowzee (FFI #35): The wrong animation plays when the Sinister Suggestion attack is used.
  • Eevee (PLB #90): The Signs of Evolution attack generates individual selection windows for each of the 3 Pokémon being selected.
  • Exeggutor (PLF #5): The status effect indicator for the Blockade attack is not removed after its effect ends.
  • Galvantula (STS #42): The button text for the Double Thread attack does not contain errata'd text in the non-English game client.
  • Genesect (PLB #10): The Grass Energy symbol is missing from the prompt text for the Call for Family attack.
  • Greninja BREAK (BKP #41): The prompt text for the Moonlight Slash attack states that the selected Energy will be discarded, rather than returned to the hand. This is a display issue only, as the selected Energy is properly returned to the hand.
  • Hypno (TM #88): An incorrect game prompt is present when Seeker (TM #88) is selected while using the Hand Control attack.
  • Leavanny (PHF #7): When a Pokémon with Rocky Helmet, Rock Guard, or Bursting Balloon attached via the Coordinate attack takes damage from an opponent's attack, the damage counters from the retaliation effect are placed on the Pokémon the tool is attached to instead of the attacking Pokémon.
  • Lost World (CL #81): There is no visual indicator for the number of Pokémon that each player has in the Lost Zone.
  • Lugia-EX (PLS #108): The Overflow Ability does not allow 1 more Prize card to be taken after an opposing Pokemon is Knocked Out by Lugia-EX.  Fixed with server update http://forums.pokemontcg.com/topic/49711-server-update-jan-11-2017/ 
  • M Mawile-EX (PR #XY104): An unnecessary selection prompt appears after flipping 2 tails for the Twin Grapple attack.
  • Moomoo Milk (HS #94): Selecting a Pokémon to be healed is still required when both coin flips are tails.
  • Ninja Boy (STS #103): The effects of attacks which only affect Pokémon with specific attributes, such as Dialga-EX's Chrono Wind, incorrectly affect Pokémon without those attributes that come into play via Ninja Boy.
  • Piloswine (TM #48): The coin flip animation for the Blizzard attack plays after the damage animation.
  • Porygon-Z (AOR #67): The Digital Reboot attack does not allow more than 1 Pokémon to be selected.
  • Reserved Ticket (BKT #147): No animation is played when the selected card is moved to the top of the deck.
  • Rotom (UD #20): The Mischievous Trick Poke-Power does not always switch Prize cards correctly.
  • Sableye (AOR #44): Selecting an opponent's N with the Bewitching Eyes attack could generate an unnecessary hand size confirmation prompt.
  • Sigilyph (PLB #41): The selection interface does not function as expected when an effect disables the Toolbox Ability while multiple Pokémon Tool cards are attached to Sigilyph.
  • Spiritomb (TM #10): A notification is not presented to the opponent when the Spooky Whirlpool Poké-Power is used.
  • Swampert-EX (PR #XY55): When the opponent uses the Mud Flood attack, the prompt text for the 4 cards revealed from the top deck indicates that they are from "your" deck, rather than the opponent's deck. This is a display issue only, as the cards revealed are actually from the top of the opponent's deck.
  • Tauros (XY #100): The effect text for the Seething Anger attack is incorrect in the German client.
  • Team Rocket's Handiwork (FCO #124): This card does not appear when the Full Art filter is enabled.
  • Togetic (ROS #44): The shuffle animation plays separately for each Energy card returned to the deck with the Go Fetch attack.
  • Trevenant (BKP #XY94): The Nervous Seed Ability does not affect Pokémon-EX.
  • Vaporeon (AOR #22) Aqua Effect is not added to Stage 1 Pokemon that enter play after Vaporeon
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Known Gameplay Issues

Last Updated: December 20, 2016



  • After successful login, logging out and back in without closing the client will stall the loading bar at 81%
  • An error may occur when attempting to uninstall the game via the Control Panel when installed in any language other than English. Running the Installer and selecting "Uninstall" will resolve the issue.
  • Changing your system date may disable some sound effects.
  • Errata is applied but not displayed for older prints of cards such as Rare Candy and Pokémon Catcher.
  • For systems with multiple monitors, the game client always launches on the leftmost monitor rather than the primary monitor.
  • PC: Uninstalling the game client does not remove the card cache from the user's computer. These files can be manually removed by deleting the Pokémon TCG Online folder from C:\Users\USERNAME\AppData\LocalLow\Unity\WebPlayer\Cache.
  • Separate filters for HeartGold & SoulSilver and Black & White series promo cards are not available.
  • Some cards from the XY—BREAKpoint expansion may not load properly in the Russian game client.
  • Sound effects may still continue to play when another window is opened over the game client.
  • Stage 1 Pokemon that are evolved into Pokemon BREAK continue to be affected by the Flare Effect (Flareon, AOR #13) and Electric Effect (Jolteon, AOR #26) Abilities.
  • The "NEW!" icon may be cut off or missing letters in some areas of the game.
  • The Dragon Vault logo is not displayed on promo Dragon Vault cards.
  • The mouse wheel cannot be used to scroll through the contents of an opponent's hand during a mulligan or while using an effect that causes the opponent to reveal their hand.
  • The Password field on the log in screen only allows a maximum of 15 characters.

Gameplay: General

  • A match that is conceded during a mulligan does not end until both players have placed their Active Pokémon.
  • A placeholder image appears on the playmat for some deck boxes.
  • A player's time clock is incorrectly reduced by 2-3 seconds each time their turn ends.
  • Abilities are not consistently displayed in the game log when activated.
  • An invalid verification prompt may appear when an attack with an amnesia effect is used to disable an attack that shuffles the hand into the deck and draws a new hand.
  • Animations for Trainer cards that affect other cards in play are displayed in the wrong order.
  • Conceding during the opponent's turn may end the match before the end of their turn.
  • Disconnection may occur while making selections in the card selection window.
  • Foil effects may not be displayed properly while zooming in on a card during a match.
  • If both players remain idle for several minutes, the match will end and display "Player ran out of time" as the match result even if both players had time remaining on their play clock.
  • Multiple Prizes are taken automatically at the end of a match, drawing Greedy Dice as a face-down Prize prevents further Prizes from being drawn
  • On iOS, Stadium cards can become stuck on the playmat while dragging them into play. This can cause the match to soft lock.
  • Players may occasionally get stuck on the "Waiting For Your Opponent To Load The Game" message at the start of a match.
  • Protection effects that should only apply to effects of the opponent's attacks are incorrectly blocking retaliation effects from an Ability, Pokémon Tool, or Special Energy.
  • Protection effects that should only apply to effects of the opponent's attacks are incorrectly blocking self-healing effects from your attacks.
  • The game ends on a player's next turn when a win condition is met between turns, causing games to stall when a Poisoned Pokémon is Knocked Out to meet win conditions.
  • The game log entry for a retaliation effect incorrectly lists the name of the action which triggered the effect as its source.
  • The outcome of the initial coin flip at the start of the match is briefly obscured.
  • The Prize card stack can only be inspected while one or more Prize cards is face-up due to a card effect (e.g. Town Map, BKT #150).
  • The ''Select the Energy to Discard'' prompt remains on the screen throughout the attack animation for attacks which require Energy to be discarded.
  • The status effect indicator is not consistently present for effects on the player.
  • When a Pokémon is Confused and under an additional effect which requires a successful coin flip to attack, the coin flip for the Confused condition occurs but is not displayed.
  • When a single effect allows damage counters to be placed on multiple Pokemon, the game log will only list the last Pokemon selected.
  • When affected by an attack which disables one of your Pokémon's attacks, there is no notification of which attack was disabled.
  • When Energy is attached to the Active Pokémon, a positive status marker may appear on Benched Pokémon with attacks which calculate damage based on Energy attached to them.
  • While a Pokémon BREAK has a Pokémon Tool attached, attacks from its previous evolution cannot be copied by other cards.

Gameplay: Trainer Challenge

  • AI Trainers will not attack a Pokémon if it has an Ability that reduces damage taken.
  • Booster packs rewards from earning 4 stars on a Trainer Challenge opponent or league are displayed in a Products Redeemed window.
  • Ella uses Boldore's (PHF #49) Core Heal attack when it has no damage counters on it.
  • HGSS Basic Theme Decks are sometimes not unlocked after 7 wins.
  • The AI may use AZ (PHF #91, #117) with only one Pokémon in play.
  • The AI will not use Golbat's (PHF #32) Swoop Across attack if the Defending Pokémon has an effect which reduces or prevents damage done to it.
  • Zach does not use Unfezant's (ROS #81) Sky Attack attack when adequate Energy is attached to it.

Gameplay: Versus

  • Investigation is ongoing regarding random losses received in the middle of a match.
  • Players may not receive the correct amount rewards from the Versus Ladder.
  • The progress bar behind the final Versus Reward does not fill until you've earned 2,000 Versus Points. This is a display issue only and progress can still be tracked using the Versus Points indicator immediately above the list of rewards.

Gameplay: Events

  • Disconnecting and reconnecting several times during a tournament match may prevent a player from taking further actions during the match.

Cards: Collection

  • Mega Pokémon are filtered as Stage 1 Pokémon.
  • Some Black & White series theme decks are missing the theme deck-exclusive foil or non-foil version of their cards.
  • Some cards foil effects are visually less radiant than intended.
  • The Pikachu Collection Electric Shirt shows the image for the Charizard Collection Stoke Jacket.

Cards: Deck Manager

  • Deck Wizard sometimes adds Forest of Giant Plants (AOR #74) to decks with no Grass-type Pokémon.
  • Editing a deck that contained the parallel foil Head Ringer will increase the card count
  • In Deck Wizard, Dimension Valley (PHF #93) may be added to decks with no Psychic-type Pokémon.
  • In Deck Wizard, Rough Seas (PRC #137) may be added to decks with no Water- or Lighting-type Pokémon.
  • The Deck Wizard may add a Spirit Link card to a deck without also including the corresponding Pokémon-EX.
  • The Overall Wins and Overall Played statistics do not update immediately after a match is played.
  • When Gourgeist (PHF #45) is selected in Deck Wizard, no Grass Energy is added to the deck for the Gourgantic Ability.

Cards: Trading

  • Blocking a player does not prevent that player from sending private trade offers.
  • Options for filtering cards and items in "I Am Giving" while Creating a Trade are inconsistent.
  • Rejected private trade offers display a dash, rather than the trade partner's screen name, in the Trade History.
  • Sorting by Set, Card Number when creating a trade does not show sets in the proper order.
  • The For Trade tag is not consistently removed when the number of tradable and trade locked copies of an item remaining in the collection is 0.
  • The Friend Trade preference is used for all trades if it has a more restrictive setting than the Public Trade preference.
  • While creating a trade offer, trade tag buttons are only visible while an item is zoomed.


  • Inconsistent order when sorting items by "Lowest Gem Cost".
  • iOS: The Gems balance indicator is visible to all players, regardless of their physical location. This is a display issue only, as Gems purchases are still limited to players in Canada.
  • Items in the Shop may appear in the incorrect language for accounts that were logged in during a weekly content update. Completely closing the game and relaunching it will correct the problem.
  • When redeeming multiple codes, submitting a new code will automatically remove the check mark from any previously entered codes waiting to be claimed.


  • The Black & White—Plasma Blast expansion may be listed under Complete Sets despite not owning some cards in this set.
  • Knocking Out Robo Substitute (PHF #102) inconsistently counts toward Challenge progress.


  • Accounts that are at or above the maximum number of allowed friends can continue to accept new friend requests.
  • Child accounts cannot access the Friends tab until a friend request has been received from another account.
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