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The game freezes when I launch a game


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Everything is in the title, I have a MAC, I don't know what happened. It started when I won a game with a 4th deck to try and get the boosters, in the section vs AI

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Hi BlackSail!


The first thing you should try in completely uninstalling and reinstalling the app. I'm including directions below. If that doesn't work, please submit a support ticket (you can click on the link in my signature) and be sure to include your system specs and mention that you have already uninstalled/reinstalled. I hope this helps!


MAC Uninstall
  1.     Delete your TCGO folder, along with any downloaded installation files.
  2.     Click on 'Go' located on your top window, press the 'alt/option' key and select 'Library'.
  3.     Go to 'Cache' folder. Delete any/all Pokémon related folders you find.
  4.     From the 'Library' again, go to 'Saved Application State' and delete "unity.The Pokémon Company International.Refresher.savedState" folder.
  5.     Empty your trash and then restart your Mac.
  6.     Please ensure that you also delete all previously downloaded versions of the game. We recommend using a different web browser to download the file again (such as Firefox or Google Chrome). Visithttp://pokemon.com/playtcgo to download the latest game installer.
More Info: Please also confirm that your machine meets the minimum specifications required to run the TCGO (found at the bottom of the download page). You'll also need to ensure you have a strong and stable internet connection, as the TCGO requires constant communication with the game servers.


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