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No access to my cards since the last Update !


SerenaS

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Hello everyone. I have a small issue, actually a big one; Since the last update (31.10.2016) I can't have any access to my cards. Meaning, that i have access to my Card collection but i did't find any of my cards (no pokemon, no trainer card, no energy -cards). And it is not only for cards but also for the new bought decks and boosterpacks. On the other hand, i can battle within all my decks; bought and made ups. But still have no card in my collection. 

 

I tried several things: - restart the app

                                  - reinstall the app

                                  - buy new decks

                                  - buy new boosterpacks

                                  - win new cards

                                  - trade cards**

                                  - filter them 

                                  - download the cards

                                  - delete and then redownload them (option in settings)

                                  - changed all the settings

                                  - try to make a new deck

                                  - And so on.....

 

Brief, none of it worked out. **While trading i can see my cards but not in my collection.

I ask for help if anyone can. THx in advance

 

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Hello everyone. I have a small issue, actually a big one; Since the last update (31.10.2016) I can't have any access to my cards. Meaning, that i have access to my Card collection but i did't find any of my cards (no pokemon, no trainer card, no energy -cards). And it is not only for cards but also for the new bought decks and boosterpacks. On the other hand, i can battle within all my decks; bought and made ups. But still have no card in my collection. 

 

I tried several things: - restart the app

                                  - reinstall the app

                                  - buy new decks

                                  - buy new boosterpacks

                                  - win new cards

                                  - trade cards**

                                  - filter them 

                                  - download the cards

                                  - delete and then redownload them (option in settings)

                                  - changed all the settings

                                  - try to make a new deck

                                  - And so on.....

 

Brief, none of it worked out. **While trading i can see my cards but not in my collection.

I ask for help if anyone can. THx in advance

Yeh same with my cards

\

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Hi guys!

 

You should be able to resolve the issue using the steps below: 

 

A new installer has been implemented that should resolve this issue. You can find it at pokemon.com in the Pokémon TCG Online.
 
1. Download the new Installer
 
2. Run the new Installer
 
3.  After running the new Installer, subsequently uninstall the Pokémon TCG Online
 
4.  After you uninstall the Pokémon TCG Online, re-install the the Pokémon TCG Online with the updated Installer.
 
Thanks!
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