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Challenge Pack Reward not being received


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I've only been playing for a little, so I don't know if there is a cap on this.  


Whenever I complete a challenge marked "Knock Out 12/16 Pokemon", the challenge reward, which is supposed to be an untrade-able random pack of cards, does not show up in inventory.  


It doesn't even show up as a tradeable pack, so as far as I can tell, this is not occuring period.  And there is no mention of even receiving the prize.  


I didn't seem like this bug has been reported yet, and this has occurred several times already (for the last 3 I have completed at least; I thought there was a delay with server reception or something).  

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