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Pokemon Cards and Newly Purchase Packs Missing


Nico43438

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Hello, 

 

My pokemon card collection on the online tcg are missing? My custome deck is viewable but all the cards that I used to own are gone including trainer, pokemon, and energy cards. They are not viewable anywhere. I went to purchase a new booster pack to see if it would show up and after purchasing it and going to my collection their was nothing showing up under my "packs". 

 

What can I do to get my cards back? This happened when I lost connection to the server while loading the game and ever since my cards are gone... 

 

Any help?

 

Thanks 

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