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2.40 Known Issues | October 31, 2016

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This thread contains a collection of known issues in version 2.40 of the Pokémon TCG Online. These issues have been logged into the bug tracking database and will be resolved by the development team in order of severity.


If you have encountered an issue that does not appear in this thread, please report the it via the Report a Game Bug area of the forums, or the Pokémon Support Portal.


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Known Card Issues

Last Updated: October 31, 2016


  • General: When Energy is attached to the Active Pokémon, a positive status marker may appear on Benched Pokémon with attacks which calculate damage based on Energy attached to them.
  • Audino (BCR #126): Several graphical issues occur when using the Busybody Ability while playing Audino from the hand.
  • Delcatty (XY #105): Energy cards selected by the Energy Salon attack are presented individually, rather than as a group.
  • Ditto (BCR # 108): The effect of some Pokemon Tool cards attached to Ditto become doubled after using the Transform Ability.
  • Drowzee (FFI #35): The wrong animation plays when the Sinister Suggestion attack is used.
  • Eevee (PLB #90): The Signs of Evolution attack generates individual selection windows for each of the 3 Pokémon being selected.
  • Exeggutor (PLF #5): The status effect indicator for the Blockade attack is not removed after its effect ends.
  • Genesect (PLB #10): The Grass Energy symbol is missing from the prompt text for the Call for Family attack.
  • Greninja BREAK (BKP #41): The prompt text for the Moonlight Slash attack states that the selected Energy will be discarded, rather than returned to the hand. This is a display issue only, as the selected Energy is properly returned to the hand.
  • Ho-Oh-EX (DRX #22, 119): When heads is flipped for the Rebirth Ability a selection window always appears for each Energy card, regardless of the amount of available Energy in the discard.
  • Hypno (TM #88): An incorrect game prompt is present when Seeker (TM #88) is selected while using the Hand Control attack.
  • Lost World (CL #81): There is no visual indicator for the number of Pokémon that each player has in the Lost Zone.
  • M Mawile-EX (PR #XY104): An unnecessary selection prompt appears after flipping 2 tails for the Twin Grapple attack.
  • Moomoo Milk (HS #94): Selecting a Pokémon to be healed is still required when both coin flips are tails.
  • Ninja Boy (STS #103): The effects of attacks which only affect Pokémon with specific attributes, such as Dialga-EX's Chrono Wind, incorrectly affect Pokémon without those attributes that come into play via Ninja Boy.
  • Piloswine (TM #48): The coin flip animation for the Blizzard attack plays after the damage animation.
  • Reserved Ticket (BKT #147): No animation is played when the selected card is moved to the top of the deck.
  • Sableye (AOR #44): Selecting an opponent's N with the Bewitching Eyes attack could generate an unnecessary hand size confirmation prompt.
  • Sigilyph (PLB #41): The selection interface does not function as expected when an effect disables the Toolbox Ability while multiple Pokémon Tool cards are attached to Sigilyph.
  • Spiritomb (TM #10): A notification is not presented to the opponent when the Spooky Whirlpool Poké-Power is used.
  • Tauros (XY #100): The effect text for the Seething Anger attack is incorrect in the German client.
  • Team Rocket's Handiwork (FCO #124): This card does not appear when the Full Art filter is enabled.
  • Terrakion (PR #BW71): A status effect indicator is not present when the conditions for the Justified Ability are met.
  • Togetic (ROS #44): The shuffle animation plays separately for each Energy card returned to the deck with the Go Fetch attack.
  • Trevor (PR #XY33): An invalid foil version of this card is visible in the game.
  • Xerneas (XY #96): When there is only one Energy card left in the deck, the Geomancy attack does not initiate the correct prompt to select a Pokémon.
  • Xerneas-EX (XY #97): Some cards may incorrectly enable the X Blast attack to be used more often than intended. Corrected on Nov. 10, 2016 update.

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Known Game Issues

Last Updated: November 4, 2016



  • After successful login, logging out and back in without closing the client will stall the loading bar at 81%
  • Changing your system date may disable some sound effects.
  • Errata is applied but not displayed for older prints of cards such as Rare Candy and Pokémon Catcher.
  • For systems with multiple monitors, the game client always launches on the leftmost monitor rather than the primary monitor.
  • PC: Uninstalling the 2.36 game client does not remove the card cache from the user's computer. These files can be manually removed by deleting the Pokémon TCG Online folder from
  • Players can accept friend requests after reaching the limit of 250 friends.
  • C:\Users\USERNAME\AppData\LocalLow\Unity\WebPlayer\Cache.
  • Separate filters for HeartGold & SoulSilver and Black & White series promo cards are not available.
  • Sound effects may still continue to play when another window is opened over the game client.
  • The "NEW!" icon may be cut off or missing letters in some areas of the game.
  • The Dragon Vault logo is not displayed on promo Dragon Vault cards.
  • Trying to reconnect after being disconnected for inactivity stalls the loading bar at 81%

Gameplay: General

  • A placeholder image appears on the playmat for some deck boxes.
  • A player's time clock is incorrectly reduced by 2-3 seconds each time their turn ends.
  • Abilities are not consistently displayed in the game log when activated.
  • An invalid verification prompt may appear when an attack with an amnesia effect is used to disable an attack that shuffles the hand into the deck and draws a new hand.
  • Animations for Trainer cards that affect other cards in play are displayed in the wrong order.
  • Conceding during the opponent's turn may end the match before the end of their turn.
  • Disconnection may occur while making selections in the card selection window.
  • Foil effects may not be displayed properly while zooming in on a card during a match.
  • iOS: The inactivity popup does not appear prior to the opening coin flip of a match.
  • iOS/Android: If the username and password for a full account are not saved on the log in screen and a Guest mode account is present on the device, the game will automatically log in to the Guest mode account every time it is launched. Players who have a Guest mode account on their device can remove it by uninstalling and reinstalling the game, though this will also remove all progress made on that Guest mode account.
  • iOS/Android: While the username and password for a full account are saved on the log in screen and a Guest mode account is present on the device, launching the game will result in an error stating that the full account is currently logged in from another device. The full account will be properly logged in after closing the error popup and tapping the Log In button.
  • The confirmation pop-up does not appear if using a Trainer card to draw a new hand would result in having a smaller hand.
  • The Energy selection prompt for Energy Switch (HS #91, BLW #94, LTR #112, FFI #89, RSK #109, GEN #61) obstructs choices when the Active Pokémon is Confused.
  • The game ends on a player's next turn when a win condition is met between turns, causing games to stall when a Poisoned Pokémon is Knocked Out to meet win conditions.
  • The game log entry damage from an attack appears before the entry for the use of that attack.
  • The game log entry for a retaliation effect incorrectly lists the name of the action which triggered the effect as its source.
  • The outcome of the initial coin flip at the start of the match is briefly obscured.
  • The Prize card stack can only be inspected while one or more Prize cards is face-up due to a card effect (e.g. Town Map, BKT #150).
  • The ''Select the Energy to Discard'' prompt remains on the screen throughout the attack animation for attacks which require Energy to be discarded.
  • The status effect indicator is not consistently present for effects on the player.
  • When a Pokémon is Confused and under an additional effect which requires a successful coin flip to attack, the coin flip for the Confused condition occurs but is not displayed.
  • When affected by an attack which disables one of your Pokémon's attacks, there is no notification of which attack was disabled.

Gameplay: Trainer Challenge

  • Booster packs rewards from earning 4 stars on a Trainer Challenge opponent or league are displayed in a Products Redeemed window.
  • Booster Pack unlock progress bar for some Theme Decks does not update after unique wins
  • HGSS Basic Theme Decks are sometimes not unlocked after 7 wins.
  • Opponents in the Trainer Challenge are still using the old red and white generic deck box.
  • The AI may use AZ (PHF #91, #117) with only one Pokémon in play.
  • The AI will not use Golbat's (PHF #32) Swoop Across attack if the Defending Pokémon has an effect which reduces or prevents damage done to it.

Gameplay: Versus

  • Investigation is ongoing regarding random losses received in the middle of a match.
  • The final Versus Reward can be shown as received before earning the required number of Versus Points. This is a display issue only, as the final reward is not actually received until the required number of Versus Points has been earned.

Gameplay: Events

  • Disconnecting and reconnecting several times during a tournament match may prevent a player from taking further actions during the match.
  • The Notifications count remains on the chat tab after a Tournament lobby has been closed.

Cards: Collection

  • Card images for the Breakthrough are not loading in the Russian client.
  • Mega Pokémon are filtered as Stage 1 Pokémon.
  • Search terms for Mega and Primal Pokémon-EX are not consistent in the German client.
  • Some Black & White series theme decks are missing the theme deck-exclusive foil or non-foil version of their cards.
  • Some cards foil effects are visually less radiant than intended.
  • The collector number, rarity, and expansion symbol on Pokémon BREAK cards are obscured by the trade tags. This information can be viewed by switching to List View.
  • The Pikachu Collection Electric Shirt shows the image for the Charizard Collection Stoke Jacket.

Cards: Deck Manager

  • Deck Wizard sometimes adds Forest of Giant Plants (AOR #74) to decks with no Grass-type Pokémon.
  • Editing a deck that contained the parallel foil Head Ringer will increase the card count
  • In Deck Wizard, Dimension Valley (PHF #93) may be added to decks with no Psychic-type Pokémon.
  • In Deck Wizard, Rough Seas (PRC #137) may be added to decks with no Water- or Lighting-type Pokémon.
  • The Deck Wizard may add a Spirit Link card to a deck without also including the corresponding Pokémon-EX.
  • The HS: Basic Yellow deck is not legal for use in the Theme Deck format.
  • When Gourgeist (PHF #45) is selected in Deck Wizard, no Grass Energy is added to the deck for the Gourgantic Ability.

Cards: Trading

  • Options for filtering cards and items in "I Am Giving" while Creating a Trade are inconsistent.
  • Rejected private trade offers display a dash, rather than the trade partner's screen name, in the Trade History.
  • Sorting by Set, Card Number when creating a trade does not show sets in the proper order.
  • The For Trade tag is not consistently removed when the number of tradable and trade locked copies of an item remaining in the collection is 0.
  • The Friend Trade preference is used for all trades if it has a more restrictive setting than the Public Trade preference.
  • The quantity field does not display properly when more than 99 copies of an item are included in a trade offer.
  • While creating a trade offer, trade tag buttons are only visible while an item is zoomed.


  • Inconsistent order when sorting items by "Lowest Gem Cost".



  • The Black & White—Plasma Blast expansion may be listed under Complete Sets despite not owning some cards in this set.


Daily Challenges

  • Knocking Out Robo Substitute (PHF #102) inconsistently counts toward Challenge progress.

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