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2.39 Known Issues | September 26, 2016

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This thread contains a collection of known issues in version 2.39 of the Pokémon TCG Online. These issues have been logged into the bug tracking database and will be resolved by the development team in order of severity.


If you have encountered an issue that does not appear in this thread, please report the it via the Report a Game Bug area of the forums, or the Pokémon Support Portal.


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Known Card Issues
Last Updated: September 30, 2016

  • General: When Energy is attached to the Active Pokémon, a positive status marker may appear on Benched Pokémon with attacks which calculate damage based on Energy attached to them.
  • Audino (BCR #126): Several graphical issues occur when using the Busybody Ability while playing Audino from the hand.
  • Bastiodon (STS #70): The retaliation effect of the Counter Head attack does not activate when the proper conditions are met. Fixed in 2.39.1 server update.
  • Cedric Juniper (LTR #110): The selected Pokémon is only revealed to the opponent if the correct height is chosen.
  • Clawitzer (STS #34): The Mega Boost Ability is not properly prevented by the effect of the Chaos Wheel attack (Giratina-EX, AOR #57).
  • Dangerous Energy (AOR #82): The retaliation effect of this card does not activate when the proper conditions are met. Fixed in 2.39.1 server update.
  • Delcatty (XY #105): Energy cards selected by the Energy Salon attack are presented individually, rather than as a group.
  • Drowzee (FFI #35): The wrong animation plays when the Sinister Suggestion attack is used.
  • Eevee (PLB #90): The Signs of Evolution attack generates individual selection windows for each of the 3 Pokémon being selected.
  • Energy Switch (GEN #61): This version of Energy Switch is not properly flagged as legal for use in the Legacy format.
  • Exeggutor (PLF #5): The status effect indicator for the Blockade attack is not removed after its effect ends.
  • Exp. Share (PRC #128): The effect of this card does not function properly when multiple copies are in play.
  • Flareon (AOR #13): Pokemon with the Theta Stop Ancient Trait are incorrectly prevented from gaining the R type from the Flare Effect Ability.
  • Froslass (20th #RC8): The Drag Along Ability incorrectly activates any time Froslass is the Active Pokemon and takes damage from an opponent's attack. Fixed in 2.39.1 server update.
  • Genesect (PLB #10): The Grass Energy symbol is missing from the prompt text for the Call for Family attack.
  • Greedy Dice (STS #102): The effect of Greedy Dice occurs without a coin flip and can cause the opponent to have two Active Pokémon at the same time. This card has been temporarily banned for use in all formats until a fix can be deployed. Fixed in 2.39.1 server update.
  • Grumpig (FCO #31): The Head Walking attack will fizzle for no effect if the attacking player's Bench is full.
  • Ho-Oh-EX (DRX #22, 119): When heads is flipped for the Rebirth Ability a selection window always appears for each Energy card, regardless of the amount of available Energy in the discard.
  • Hypno (TM #88): An incorrect game prompt is present when Seeker (TM #88) is selected while using the Hand Control attack.
  • Jolteon (AOR #26): Pokemon with the Theta Stop Ancient Trait are incorrectly prevented from gaining the L type from the Electric Effect Ability.
  • Lost World (CL #81): There is no visual indicator for the number of Pokémon that each player has in the Lost Zone.
  • Lugia (FCO #78): The Pressure Ability is not consistently reapplied to a Pokemon that left play due to the effect of an attack.
  • M Altaria-EX (FCO #69): The Mist Purge attack does not heal damage on Benched Pokemon. Fixed in 2.39.1 server update.
  • M Mawile-EX (PR #XY104): An unnecessary selection prompt appears after flipping 2 tails for the Twin Grapple attack.
  • Magearna-EX (STS #75, #110): While the protection effect of the Mystic Heart Ability is present on Mewtwo-EX (BKT #62, #158) the Damage
  • Change attack will fizzle for no effect.
  • Moomoo Milk (HS #94): Selecting a Pokémon to be healed is still required when both coin flips are tails.
  • Pancham (FFI #59): Using the Bad-Influence Evolution attack while there are Darkness Pokemon are on the Bench causes the game to crash. This card has been temporarily banned for use in all formats until a fix can be deployed. Fixed in 2.39.1 server update.
  • Piloswine (TM #48): The coin flip animation for the Blizzard attack plays after the damage animation.
  • Professor Sycamore (STS #114): This card should not be playable when there are no cards remaining in the deck.
  • Reserved Ticket (BKT #147): No animation is played when the selected card is moved to the top of the deck.
  • Rotom's (HGSS3 #20): Mischievous Trick Poke-Power does not always switch prize cards correctly
  • Sableye (AOR #44): If the Supporter selected by the Bewitching Eyes attack generates a confirmation prompt, the effect of the prompt's Yes/No buttons is inverted.
  • Serperior (FCO #7): The effect of the Coil attack increases damage done to all of the opponent's Pokemon, rather than just the opponent's Active Pokemon. Fixed in 2.39.1 server update.
  • Sigilyph (PLB #41): The selection interface does not function as expected when an effect disables the Toolbox Ability while multiple Pokémon Tool cards are attached to Sigilyph.
  • Sigilyph (BKP #55): The effect of the Reflective Shield attack places damage counters on Sigilyph, rather than the attacking Pokémon.
  • Spiritomb (TM #10): A notification is not presented to the opponent when the Spooky Whirlpool Poké-Power is used.
  • Tauros (XY #100): The effect text for the Seething Anger attack is incorrect in the German client.
  • Team Rocket's Handiwork (FCO #124): This card does not appear when the Full Art filter is enabled.
  • Terrakion (PR #BW71): A status effect indicator is not present when the conditions for the Justified Ability are met.
  • Togetic (ROS #44): The shuffle animation plays separately for each Energy card returned to the deck with the Go Fetch attack.
  • Trevor (PR #XY33): An invalid foil version of this card is visible in the game.
  • Vaporeon (AOR 22): Pokemon with the Theta Stop Ancient Trait are incorrectly prevented from gaining the W type from the Aqua Effect Ability.
  • Walrein (DRX #31): The Ice Entomb attack does not properly apply the Paralyzed Special Condition to the Defending Pokemon.
  • Xerneas (XY #96): When there is only one Energy card left in the deck, the Geomancy attack does not initiate the correct prompt to select a Pokémon.
  • Yveltal (BKT #94): The effect of the Fright Night Ability does not properly end when Yveltal is moved to the Bench.
  • Yveltal (STS #65): The effect of the Darkness Blade attack does not properly end when Yveltal is no longer the Active Pokémon. Fixed in 2.39.1 server update.

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Known Game Issues

Last Updated: September 26, 2016



  • An error may occur when attempting to uninstall the game via the Control Panel when installed in any language other than English. Running the Installer and selecting "Uninstall" will resolve the issue.
  • Cards in the XY Trainer Kit may not be sorted properly in the hand.
  • Changing your system date may disable some sound effects.
  • Errata is applied but not displayed for older prints of cards such as Rare Candy and Pokémon Catcher.
  • For systems with multiple monitors, the game client always launches on the leftmost monitor rather than the primary monitor.
  • Mac: The game will fail to launch if multiple monitors are connected to the system.
  • PC: Uninstalling the 2.36 game client does not remove the card cache from the user's computer. These files can be manually removed by deleting the Pokémon TCG Online folder from C:\Users\USERNAME\AppData\LocalLow\Unity\WebPlayer\Cache.
  • Separate filters for HeartGold & SoulSilver and Black & White series promo cards are not available.
  • Sound effects may still continue to play when another window is opened over the game client.
  • Tournaments timing out waiting for opponent
  • The "NEW!" icon may be cut off or missing letters in some areas of the game.
  • The Dragon Vault logo is not displayed on promo Dragon Vault cards.

Gameplay: General

  • A placeholder image appears on the playmat for some deck boxes.
  • A player's time clock is incorrectly reduced by 2-3 seconds each time their turn ends.
  • Abilities are not consistently displayed in the game log when activated.
  • An invalid verification prompt may appear when an attack with an amnesia effect is used to disable an attack that shuffles the hand into the deck and draws a new hand.
  • Animations for Trainer cards that affect other cards in play are displayed in the wrong order.
  • Conceding during the opponent's turn may end the match before the end of their turn.
  • Damage counters placed by a retaliation effect remain on an attacking Pokémon after it has left play due to the effect of its attack.
  • Disconnection may occur while making selections in the card selection window.
  • Foil effects may not be displayed properly while zooming in on a card during a match.
  • iOS: The inactivity popup does not appear prior to the opening coin flip of a match.
  • Multiple copies of the same card are not consistently grouped together in the hand.
  • On Mac computers, Mission Control cannot be activated while in Full Screen mode.
  • Sending a Pokémon to the Lost Zone causes other cards in the Lost Zone to disappear briefly.
  • The confirmation pop-up does not appear if using a Trainer card to draw a new hand would result in having a smaller hand.
  • The Energy selection prompt for Energy Switch (HS #91, BLW #94, LTR #112, FFI #89, RSK #109, GEN #61) obstructs choices when the Active Pokémon is Confused.
  • The contents of the discard pile cannot be viewed while performing a deck search.
  • The game ends on a player's next turn when a win condition is met between turns, causing games to stall when a Poisoned Pokémon is Knocked Out to meet win conditions.
  • The game log entry damage from an attack appears before the entry for the use of that attack.
  • The game log entry for a retaliation effect incorrectly lists the name of the action which triggered the effect as its source.
  • The outcome of the initial coin flip at the start of the match is briefly obscured.
  • The Prize card stack can only be inspected while one or more Prize cards is face-up due to a card effect (e.g. Town Map, BKT #150).
  • The reward received from a Mystery Box is not displayed immediately after leaving the match. The reward can be viewed in the Notifications tab of the Social menu or by navigating to a different area of the game.
  • The ''Select the Energy to Discard'' prompt remains on the screen throughout the attack animation for attacks which require Energy to be discarded.
  • The status effect indicator is not consistently present for effects on the player.
  • When a Pokémon is Confused and under an additional effect which requires a successful coin flip to attack, the coin flip for the Confused condition occurs but is not displayed.
  • When affected by an attack which disables one of your Pokémon's attacks, there is no notification of which attack was disabled.

Gameplay: Trainer Challenge

  • Decks are not ordered in a discernible fashion.
  • HGSS Basic Theme Decks are sometimes not unlocked after 7 wins.
  • Opponents in the Trainer Challenge are still using the old red and white generic deck box.
  • The AI may use AZ (PHF #91, #117) with only one Pokémon in play.
  • The AI will not use Golbat's (PHF #32) Swoop Across attack if the Defending Pokémon has an effect which reduces or prevents damage done to it.
  • The second Trainer Challenge win with the Hidden Depths theme deck unlocks the wrong card. Fixed in 2.39.1 server update.

Gameplay: Versus

  • The Versus Ladder Reset popup may erroneously reappear when navigating to the Versus Mode screen for the first time after a game update. Player progress on the current Versus ladder is not affected by this display issue.

Gameplay: Events

  • The Notifications count remains on the chat tab after a Tournament lobby has been closed.

Cards: Collection

  • iOS/Android: The double tap to zoom functionality does not work in the lower portion of the Create Deck and Edit Deck screens. The two-finger tap to zoom controls are still functional.
  • Mega Pokémon are filtered as Stage 1 Pokémon.
  • Search terms for Mega and Primal Pokémon-EX are not consistent in the German client.
  • Some Black & White series theme decks are missing the theme deck-exclusive foil or non-foil version of their cards.
  • Some cards foil effects are visually less radiant than intended.
  • The collector number, rarity, and expansion symbol on Pokémon BREAK cards are obscured by the trade tags. This information can be viewed by switching to List View.
  • The Pikachu Collection Electric Shirt shows the image for the Charizard Collection Stoke Jacket.
  • Trade tags can be applied to theme decks, though theme deck trading is currently disabled.

Cards: Deck Manager

  • Deck Wizard sometimes adds Forest of Giant Plants (AOR #74) to decks with no Grass-type Pokémon.
  • Decks containing Pokemon or Trainer cards from the XY Trainer Kit: Pikachu LIbre & Suicune deck cannot be exported from the game.
  • In Deck Wizard, Dimension Valley (PHF #93) may be added to decks with no Psychic-type Pokémon.
  • In Deck Wizard, Rough Seas (PRC #137) may be added to decks with no Water- or Lighting-type Pokémon.
  • The collector number for cards from the Generations expansion's Radiant Collection sub-set are not displayed properly in an exported deck list.
  • The Deck Wizard may add a Spirit Link card to a deck without also including the corresponding Pokémon-EX.
  • The HS: Basic Yellow deck is not legal for use in the Theme Deck format.
  • When Gourgeist (PHF #45) is selected in Deck Wizard, no Grass Energy is added to the deck for the Gourgantic Ability.

Cards: Trading

  • Options for filtering cards and items in "I Am Giving" while Creating a Trade are inconsistent.
  • Rejected private trade offers display a dash, rather than the trade partner's screen name, in the Trade History.
  • Sorting by Set, Card Number when creating a trade does not show sets in the proper order.
  • The For Trade tag is not consistently removed when the number of tradable and trade locked copies of an item remaining in the collection is 0.
  • The Friend Trade preference is used for all trades if it has a more restrictive setting than the Public Trade preference.
  • The Invalid Filters message sometimes appears when a filtered search produces valid results
  • The quantity field does not display properly when more than 99 copies of an item are included in a trade offer.
  • While creating a trade offer, trade tag buttons are only visible while an item is zoomed.


  • Inconsistent order when sorting items by "Lowest Gem Cost".


  • The Black & White—Plasma Blast expansion may be listed under Complete Sets despite not owning some cards in this set.

Daily Challenges

  • Knocking Out Robo Substitute (PHF #102) inconsistently counts toward Challenge progress.

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