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Cant run pokemon tcg online


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well i was trying to install this game in a computer´s friend but i have a problem




***************************** is an screenshot of the problem.




"loading files" stuck in 0%, never end




His operative sistem is windows 10, his ram is 4GB and, I3 processor and 1TB of memory in hard disck.




i tryed too like and administrator and with all defences off.




If somebody knows how to fix the problem please let me know, thnx a lot to all.




(Sorry for my english is not good but i tryed explain myself).

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