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I can't log in


BurningSun7

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This is the message I get when I try to log in "Servers are currently offline for maintenance. Please try again later".

 

Why am I getting this message? I know the servers are up because there are people playing right now.

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Hi BurningSun7:

 

The Pokémon TCG Online is up and available with thousands of players connected and playing.

 

Typically, seeing an error "Unable to connect" would mean that the game can't talk to the game server and/or one of the necessary network ports on your internet connection are not open for communication.  You can read more about the needed ports at http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=1306 

 

Are you playing on a managed network like a University, Hotel or the like?  Sometimes such connections have all ports shut out of a desire to limit such activity (like gaming) over them.

 

You might also doublecheck your firewall to see if it is blocking the game.

 

Oftentimes your best troubleshooting is to play on a different connection.  For example, when I have trouble connecting to a game at home, I'll fire up my phone's internet hotspot and connect to the internet through that.  If that works, then my next step is to call my ISP and see what's up.  

 

I hope that helps.

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Thanks for the help Samhayne, but I fixed it. I had to completely uninstall the game and re-install it. That fixed my issue. Somehow I downloaded the new patch and that screwed with the game.

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